Knowledge Base

Categories (13)

User Accounts & Access

Managing your MSU Denver password, account, and enterprise system access for new employees.
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Canvas

MSU Denver's Learning Management System (LMS) for online instruction, course material delivery, and more.
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Teaching, Learning & Classrooms

ITS supports on-campus learning environments as well as online collaboration and learning tools (e.g. Canvas, YuJa).
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Email & Calendar

Email and calendar services including account changes, delegation, distribution services, and the creation of shared email boxes.
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Hardware, Software & Printing

Requests and issues with computer hardware, printers, peripherals, and software licensing and installation
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Administrative & Business Applications

Banner, EDW, Health Center Systems, student information systems (e.g. Degree Works, Navigate), and other auxiliary enterprise services.
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Network & Wireless

Wireless network issues reporting, VPN (GlobalProtect) requests and issues, and wired internet access.
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Communication & Collaboration

Teams, OneDrive, SharePoint, network drives, and phones & voicemail.
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Information Security

Report issues or request enhancements and support in on-campus classrooms and computer labs.
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Infrastructure Services

Services including data center management, server virtualization, and systems management and operations.
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IT Professional Services

Portfolio/project management, Business Analysis Consultation, Application Development, Asset Management and Procurement Services, ITSM
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Audiovisual Services

Live event streaming support and digital signs.
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Client Portal User Guides

Guides for using the MSU Denver IT Services Client Portal to submit tickets, request services, view Knowledge Base articles, and more.
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