Web Browser Reset (clear cache & cookies) - Internet Explorer


The Internet Explorer web browser routinely saves components of websites to your local machine. This is intended to speed up web browsing by preventing websites from reloading common resources (like banners and icons) every time a page is loaded, but sometimes this can cause a website to function incorrectly because it's storing outdated content. The reset process described in this article can resolve these issues by removing those "cached" items, prompting your browser to download the most recent content from websites.

Before you begin...

Save your work and close all applications, as this process will require you to restart your computer.


  1. Open the Internet Explorer Browser.
  2. Click on the Cog Wheel icon.
  3. Click on Internet Options.
  4. Click on the Advanced Tab.
  5. Click on the Reset button.
  6. Select the check box Delete personal settings.
  7. Click the Reset button.
  8. Once the process finishes, click the Ok button.
  9. Click Ok when notified that you will need to restart your computer for these changes to take effect.
  10. Close the browser.
  11. Restart your computer.


Your web browser should now be reset. You should open the website that was experiencing issues.


Article ID: 128349
Fri 2/19/21 8:28 AM
Wed 4/14/21 8:43 PM