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Services or Offerings?
Desk phone or Skype for Business app - Report an Issue
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Seek help signing into your desk phone or report other questions or issues you are having with your phone.
Phone Extension requests for employees
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Departmental Phone Requests
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request conference phone, new main line number, delegate changes to main line numbers (SLAs), auto-attendant set-up, and voicemail configuration
Multifactor Authentication (MFA) support
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
Oracle password reset
  1. Services
  2. Administrative & Business Applications
  3. Banner
Request a password reset for your Oracle user account: ODBC connections in Access, Spreadsheet Server or SQL Developer
Login Support (Single Sign-On)
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.
Student Lab Printing (PaperCut)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Request support with printing in a lab or managing account balances
Workday Launch Support
  1. Services
  2. Administrative & Business Applications
  3. Workday
Get Workday support from HR, Finance, and ITS.
Request assistance with email or shared calendars
  1. Services
  2. Email & Calendar
Get assistance with errors affecting your email or calendars!
Citrix Virtual Lab
  1. Services
  2. Hardware, Software & Printing
  3. Software
Students can use many software titles virtually on their own computer.
Electronic Recycling & Hardware Decommissioning
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Request the coordination of e-recycling and surplus of old equipment
Printer Support
  1. Services
  2. Hardware, Software & Printing
  3. Printers
Get support to successfully print to campus printers from an MSU Denver computer.
Laptop & Peripheral Equipment Checkout (short term)
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Students, faculty and staff my check-out laptops and other technology peripherals on a short-term basis, per current ITS inventory.
NetID and/or Display Name Change
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Request a change to your NetID or display name due to legal name changes.
Software Request for Employees (Licensing & Installation for Desktop or Cloud Applications)
  1. Services
  2. Hardware, Software & Printing
  3. Software
Engage with ITS to renew or procure cloud-hosted applications or locally-installed software on faculty/staff computers, classrooms or labs.