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Services or Offerings?
NetID and/or Display Name Change
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Request a change to your NetID or display name due to legal name changes.
Request access or changes to a Student Health Center system
  1. Services
  2. Administrative & Business Applications
  3. Student Health Center Systems
Changes or requests to a Health Center-specific software, systems and devices. Health Center employees only.
Mitel (ShoreTel) Call Center System Support
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request changes or support with the configuration of ShoreTel services
Banner Workflow Modifications
  1. Services
  2. Administrative & Business Applications
  3. Banner
Business process owners can request changes to current Banner Workflows.
Shared Mailbox Creation and Delegate Access
  1. Services
  2. Email & Calendar
Request a shared mailbox that multiple people can manage; request permission changes to current Shared Mailboxes.
DNS requests
  1. Services
  2. Network & Wireless
Request for DNS changes (static IPs, etc.)
Digital Sign Requests
  1. Services
  2. Audiovisual Services
Request a new digital sign for your department or request changes to your current sign(s).
Departmental Phone Requests
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request conference phone, new main line number, delegate changes to main line numbers (SLAs), auto-attendant set-up, and voicemail configuration
Multifactor Authentication (MFA) support
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
Banner Enhancement Request
  1. Services
  2. IT Professional Services
  3. Application Development
Request an enhancement or change to a SSB or Banner Module (Banner Student, HR, Financial Aid, Finance, Payroll, Accounts Receivable, General).
Network drive access and permission modifications
  1. Services
  2. Communication & Collaboration
  3. Network Drives
Employees can request access to their department's network drives. Supervisor and drive owners request access changes.
TeamDynamix Administration Requests
  1. Services
  2. IT Professional Services
  3. Service Management
Request permission changes for ITS technicians working in TDX.. Make requests or suggestions on major process areas in TDX (Service/Incidents, Change, Major Incident, Assets, Knowledge, Service Catalog, etc.) or Request permission changes for ITS technicians working in TDX.
Third-Party Data Integration with Banner
  1. Services
  2. IT Professional Services
  3. Application Development
ITS can assist with integrations between Banner systems/data and third-party web services.
Office 365 Distribution Group Request
  1. Services
  2. Email & Calendar
Request assistance creating or managing your distribution group in Office 365/Outlook
Enterprise Application Services
  1. Services
  2. Administrative & Business Applications
Request assistance with the support, custom development, or the configuration/release of Enterprise Applications that support the University's administrative operations or strategic initiatives.