UDC ID Error

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System(s) affected

Self-Service Banner

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Description of Error

When a user logs into Self-service Banner (also known as the Main Menu or the Student Hub) they receive a message stating: com.ellucian.sso.exception.ApplicationException: UDC Id not available

Image of the error which states: com.ellucian.sso.exception.ApplicationException: UDC Id not available

Work-around

Obtain your Banner PIN and login using the Self-Service direct login page

Visit the MyFirstLogin initial lookup page.
Select option 1 or 2 depending on your University affiliation.
Enter your Student ID Number (900#) and your Birthdate in the format mmddyy.
Select Yes, I have read it and agree.
You will be taken to a page with your login information. Find and record the number next to Your Current My Services/Registration PIN:
Click the link near the bottom that says Go directly to Self Service Main Menu.
Login using your Student ID Number (900#) and the PIN you retrieved from the previous page.

More Information

If you ever forget your Banner PIN there is no need to call us or submit a ticket. Simply follow the process above to retrieve your current PIN.
If you have any trouble with this process Report an Issue to submit a ticket or call us at (303) 352-7548.
If you are encountering this error please still Report an Issue to us so we are aware.