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Overview
This article will guide you to install applications using the Company Portal. This is the cloud version of Software Center, for more information, please see What is Self Service / Software Center / Company Portal? To request a new application, submit a Software Requests for Employees.
Before you begin...
- Ensure you are using a Windows computer: this article only applies to Windows users. Mac users refer to the article above for Self Service information.
- Ensure your computer is connected to the Internet: you are NOT required to be connected to the GlobalProtect VPN in order to install apps from the Company Portal but you MAY need to be on the GlobalProtect VPN (or alternatively, hard-wired on campus) to use certain software that requires a license after it's been installed.
- Ensure you are the primary user of the computer: you cannot install software on a computer unless you are the primary user of your machine. If you are not the primary user, the Company Portal will display a message that says "This device is already assigned to someone else in your organization." In general, if you are a full-time faculty or staff member, and you are using your assigned machine, you will be the primary user of that machine. Machines in computer labs are always shared use and have no primary user.
Instructions
- Open the Company Portal from the Start menu.
- Click Apps in the left-hand navigation menu.
- Here you will find all the applications available to you.
- To search for an app, use the search bar.
- To install an app, click on its icon and click Install.
- The install progress will show on the app's page as well as the Downloads & Updates page in the menu.
Result
The app you selected will be installed.
Troubleshooting
If you encounter issues in this process, try installing the application again, reboot your computer and contact the ITS Service Desk at (303) 352-7548 or report an issue with the Software Issues & Errors incident form.