Web Browser Reset (clear cache & cookies) - Chrome


The Chrome web browser routinely saves components of websites to your local machine. This is intended to speed up web browsing by preventing websites from reloading common resources (like banners and icons) every time a page is loaded, but sometimes this can cause a website to function incorrectly because it's storing outdated content. The reset process described in this article can resolve these issues by removing those "cached" items, prompting your browser to download the most recent content from websites.

Before you begin...

Save your work and close all applications, as this process will require you to restart your computer.

Confirm that you are using Google Chrome version 36 or higher. You can use the What's my Browser? website to determine what Chrome version you are using. If you are currently using a Chrome browser older than version 36, please download the latest version of Chrome before you continue with the browser reset process.


  1. In the top right of your browser, click the Menu button (three dots).
  2. Click More tools > Clear browsing data.
    Navigate to clear browsing data
  3. Click on the Advanced Tab
    Clear Browsing Data Dialog (Select the Advanced Tab)
  4. Use the drop down menu at the top to select ALL TIME for Time Range.
  5. In the dialog that appears, select the checkboxes below:
    1. Browsing history
    2. Download history
    3. Cookies and other site data
    4. Cached images and files
    5. Auto fill form data
    6. Site Settings
    7. Hosted app data
      Clear Browsing Screen - Advanced Tab
  6. Click Clear Data.
  7. Once complete, close the Chrome browser.
  8. Restart your computer (Mandatory).


Your web browser should now be reset. You should open the website that was experiencing issues.


Further steps for browser troubleshooting

If after a full browser reset you are still experiencing issues there are a few more areas of the browser to check.

First ensure the browser is not logged into directly. You can do this by checking the top right corner of the browser and clicking on the circle with either initials or a photo.

After clicking on it, you can either sign out of the profile, or if signing out is not an option you can sign in to "Guest".

Signing in as the guest profile should remove the ability to use extensions. To attempt troubleshooting while signed into a profile, you can take a look at the extensions in the browser. Do this by clicking the "Menu" button (3 vertical dots in the top right corner) and scrolling down to "More Tools".

Then choose "Extensions". Here you can manage any extensions in the browser. If there are any unknown extensions not being used you can remove or disable them.

There are some security based extensions that can be installed into browsers that may block certain domains used on MSU Denver's website.

Check the specific instructions for those extensions and either allow or ensure none of the following are blocked: msudenver.edu, www.msudenver.edu, ssb.msudenver.edu, banner.msudenver.edu, banner2.msudenver.edu.


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Article ID: 126497
Tue 1/26/21 9:56 AM
Fri 12/1/23 3:35 PM