Web Browser Reset (clear cache & cookies) - Chrome


The Chrome web browser routinely saves components of websites to your local machine. This is intended to speed up web browsing by preventing websites from reloading common resources (like banners and icons) every time a page is loaded, but sometimes this can cause a website to function incorrectly because it's storing outdated content. The reset process described in this article can resolve these issues by removing those "cached" items, prompting your browser to download the most recent content from websites.

Before you begin...

Save your work and close all applications, as this process will require you to restart your computer.

Confirm that you are using Google Chrome version 36 or higher. You can use the What's my Browser? website to determine what Chrome version you are using. If you are currently using a Chrome browser older than version 36, please download the latest version of Chrome before you continue with the browser reset process.


  1. In the top right of your browser, click the Menu button (three horizontal lines).
  2. Click More tools > Clear browsing data.
    Navigate to clear browsing data
  3. In the dialog that appears, select the check boxes Cookies and other site data and Cached images and files.
  4. Use the drop down menu at the top to select All time to fully clear your browser cache and cookies.
  5. Click Clear Data.

    Clear browsing data options in Chrome
  6. Once complete, close the Chrome browser.
  7. Restart your computer.


Your web browser should now be reset. You should open the website that was experiencing issues.


Article ID: 126497
Tue 1/26/21 9:56 AM
Wed 4/14/21 8:29 PM