Knowledge Base

Categories (12)

User Accounts & Access

Managing your MSU Denver password, account, and enterprise system access for new employees.

IT Professional Services

Portfolio/project management, Business Analysis Consultation, Application Development, Asset Management and Procurement Services, ITSM

Teaching, Learning & Classrooms

ITS supports on-campus learning environments as well as online collaboration and learning tools (e.g. Canvas, YuJa).

Email & Calendar

Email and calendar services including account changes, delegation, distribution services, and the creation of shared email boxes.

Hardware, Software & Printing

Requests and issues with computer hardware, printers, peripherals, and software licensing and installation

Administrative & Business Applications

Banner, EDW, Health Center Systems, student information systems (e.g. Degree Works, Navigate), and other auxiliary enterprise services.

Network & Wireless

Wireless network issues reporting, VPN (GlobalProtect) requests and issues, and wired internet access.

Communication & Collaboration

Teams, OneDrive, SharePoint, network drives, and phones & voicemail.

Information Security

Report issues or request enhancements and support in on-campus classrooms and computer labs.

Infrastructure Services

Services including data center management, server virtualization, and systems management and operations.

Audiovisual Services

Live event streaming support and digital signs.

Client Portal User Guides

Guides for using the MSU Denver IT Services Client Portal to submit tickets, request services, view Knowledge Base articles, and more.