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Knowledge Base
Categories (13)
User Accounts & Access
Managing your MSU Denver password, account, and enterprise system access for new employees.
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Canvas
MSU Denver's Learning Management System (LMS) for online instruction, course material delivery, and more.
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Teaching, Learning & Classrooms
ITS supports on-campus learning environments as well as online collaboration and learning tools (e.g. Canvas, YuJa).
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Email & Calendar
Email and calendar services including account changes, delegation, distribution services, and the creation of shared email boxes.
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Hardware, Software & Printing
Requests and issues with computer hardware, printers, peripherals, and software licensing and installation
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Administrative & Business Applications
Banner, EDW, Health Center Systems, student information systems (e.g. Degree Works, Navigate), and other auxiliary enterprise services.
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Network & Wireless
Wireless network issues reporting, VPN (GlobalProtect) requests and issues, and wired internet access.
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Communication & Collaboration
Teams, OneDrive, SharePoint, network drives, and phones & voicemail.
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Information Security
Report issues or request enhancements and support in on-campus classrooms and computer labs.
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Infrastructure Services
Services including data center management, server virtualization, and systems management and operations.
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IT Professional Services
Portfolio/project management, Business Analysis Consultation, Application Development, Asset Management and Procurement Services, ITSM
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Audiovisual Services
Live event streaming support and digital signs.
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Client Portal User Guides
Guides for using the MSU Denver IT Services Client Portal to submit tickets, request services, view Knowledge Base articles, and more.
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