Knowledge Base

Categories (12)

Managing your MSU Denver password, account, and enterprise system access for new employees.

Portfolio/project management, Business Analysis Consultation, Application Development, Asset Management and Procurement Services, ITSM

ITS supports on-campus learning environments as well as online collaboration and learning tools (e.g. Canvas, YuJa).

Email and calendar services including account changes, delegation, distribution services, and the creation of shared email boxes.

Requests and issues with computer hardware, printers, peripherals, and software licensing and installation

Banner, EDW, Health Center Systems, student information systems (e.g. Degree Works, Navigate), and other auxiliary enterprise services.

Wireless network issues reporting, VPN (GlobalProtect) requests and issues, and wired internet access.

Teams, OneDrive, SharePoint, network drives, and phones & voicemail.

Report issues or request enhancements and support in on-campus classrooms and computer labs.

Services including data center management, server virtualization, and systems management and operations.

Live event streaming support and digital signs.

Guides for using the MSU Denver IT Services Client Portal to submit tickets, request services, view Knowledge Base articles, and more.