Status of Critical Services

Visit https://msudenverits.statuspage.io/ for more details and to subscribe to email updates on service outages and scheduled maintenance.    
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  Are you unable to reach your Self Service menus from the Student Hub of Faculty and Staff Hub?

Single Sign-On Failed Error

ITS recently made and upgrade and some web addresses/URLs changed.  Those have been updated on the university website (Main Menu, Register, Apply for Graduation, etc.)

 Solutions:

1. If you are accessing these links from the MSU Denver Student Hub or Fac/Staff website directly and experiencing errors,  please clear your browser’s cache and cookies. 

Please visit our KBs on how to reset your browser here:

https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=20108

 

2. If you have saved bookmarks/favorites to these links in your browser, those old bookmarks will need to be deleted and then please access these spaces from the university website directly.  


3. Still having issues reaching the Self-Service sites? Please call us at 303-352-7548 or place a ticket here!

Canvas Status

Some users receiving errors when accessing Canvas
Thu 9/23/21 7:21 PM

Sep 23, 19:21 MDT
Resolved - This incident has been resolved.

Sep 23, 19:02 MDT
Update - We are still investigating the issue. We will update as we get more information.

Sep 23, 18:41 MDT
Monitoring - Our developers have identified and are working on a resolution. We will continue to monitor the situation.

Sep 23, 18:22 MDT
Identified - Some users have reported errors when logging into Canvas. Our engineers have identified the problem and are working towards a resolution. We will update this as soon as we have more information.

Salesforce Maintenance Impacting our Support Communication Channels
Sun 9/19/21 2:22 AM

Sep 19, 02:22 MDT
Resolved - This incident has been resolved.

Sep 19, 02:00 MDT
Identified - Salesforce is under scheduled maintenance from 8:00 AM till 8:20 AM UTC.
During the maintenance window our chat is unavailable. Cases and emails submitted during the maintenance window will be queued and processed after the maintenance is complete.
Our phone system is operational.
Thank you for your patience during the maintenance.

Some users hosted in the IAD North Virginia region may receive errors when accessing Canvas.
Thu 9/16/21 8:34 AM

Sep 16, 08:34 MDT
Resolved - This incident has been resolved.

Sep 16, 08:05 MDT
Identified - Our team has identified the root cause of the errors and are starting to see recovery in the affected instances.

Sep 16, 07:44 MDT
Investigating - Our team is actively investigating the cause of these errors.

Slow load times impacting some Canvas users.
Wed 9/15/21 2:59 PM

Sep 15, 14:59 MDT
Resolved - This incident has been resolved.

Sep 15, 14:47 MDT
Monitoring - Our developers have identified the issues. Users should not be experiencing any slowness but we will continue to monitor.

Sep 15, 14:45 MDT
Identified - We've been seeing slowness on some servers due to heavy traffic.

Canvas Support Chat Lines
Wed 9/15/21 10:02 AM

Sep 15, 10:02 MDT
Resolved - Chat lines have been restored at this time.

Sep 15, 09:58 MDT
Identified - Our team has identified an update that has impacted the Canvas Support chat lines. While our team works to restore the chat channels, please use other options located in your Help menu inside of Canvas to reach Canvas Support.

MSU Denver ITS Status Page RSS Feed

Self service banner maintenance
Sat 11/20/21 8:00 PM

THIS IS A SCHEDULED EVENT Nov 20, 20:00 MST  -  Nov 21, 02:00 MST

Sep 3, 14:26 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Cashnet upgrade
Sat 11/6/21 8:00 AM

THIS IS A SCHEDULED EVENT Nov 6, 08:00 - 23:00 MDT

Sep 3, 14:25 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Maintenance for production jobsub
Sat 10/23/21 7:00 AM

THIS IS A SCHEDULED EVENT Oct 23, 07:00 - 22:00 MDT

Sep 3, 14:23 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Degreeworks quarterly upgrade & workflow patch
Sun 10/17/21 5:00 PM

THIS IS A SCHEDULED EVENT Oct 17, 17:00 MDT  -  Oct 18, 05:00 MDT

Sep 3, 14:22 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Self service banner maintenance
Fri 10/8/21 5:00 PM

THIS IS A SCHEDULED EVENT Oct 8, 17:00 MDT  -  Oct 10, 17:00 MDT

Sep 3, 14:21 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.