Status of Critical Services

Visit https://msudenverits.statuspage.io/ for more details and to subscribe to email updates on service outages and scheduled maintenance.    
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  Are you unable to reach your Self Service menus from the Student Hub of Faculty and Staff Hub?

Single Sign-On Failed Error

ITS recently made and upgrade and some web addresses/URLs changed.  Those have been updated on the university website (Main Menu, Register, Apply for Graduation, etc.)

 Solutions:

1. If you are accessing these links from the MSU Denver Student Hub or Fac/Staff website directly and experiencing errors,  please clear your browser’s cache and cookies. 

Please visit our KBs on how to reset your browser here:

https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=20108

 

2. If you have saved bookmarks/favorites to these links in your browser, those old bookmarks will need to be deleted and then please access these spaces from the university website directly.  


3. Still having issues reaching the Self-Service sites? Please call us at 303-352-7548 or place a ticket here!

Canvas Status

Fri 9/30/22 5:20 PM

Sep 30, 17:20 MDT
Resolved - This has been resolved.

Sep 30, 17:05 MDT
Monitoring - We have identified a recent update was causing the error and we have rolled that update back. This has corrected the error and we are monitoring the situation to ensure Canvas remains functional.

Sep 30, 16:56 MDT
Investigating - We are currently investigating the issue. We will update the status page once we have additional information.

Mon 9/26/22 9:37 AM

Sep 26, 09:37 MDT
Resolved - This incident has been resolved.

Sep 26, 09:34 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 26, 09:30 MDT
Identified - The issue has been identified and a fix is being implemented.

Sep 26, 09:17 MDT
Investigating - Users are experiencing slow load times and errors when accessing Canvas in the US region.

Wed 9/21/22 12:43 PM

Sep 21, 12:43 MDT
Resolved - This incident has been resolved.

Sep 21, 12:43 MDT
Update - We are continuing to monitor for any further issues.

Sep 21, 12:36 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 21, 12:31 MDT
Identified - The issue has been identified and a fix is being implemented.

Sep 21, 12:22 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:21 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:20 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:16 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:07 MDT
Investigating - Users are experiencing slow load times and errors when accessing Canvas in the US region.

Mon 9/19/22 8:01 AM

Sep 19, 08:01 MDT
Resolved - This incident has been resolved.

Sep 19, 07:10 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 19, 07:03 MDT
Investigating - Users are experiencing issues accessing Canvas. We will update this status as we have additional information.

Mon 9/19/22 6:45 AM

Sep 19, 06:45 MDT
Resolved - This incident has been resolved.

Sep 19, 06:40 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 19, 06:36 MDT
Investigating - Users are experiencing issues accessing Canvas. We will update this status as we have additional information.

MSU Denver ITS Status Page RSS Feed

Wed 9/28/22 5:01 AM

Sep 28, 05:01 MDT
Completed - The scheduled maintenance has been completed.

Sep 27, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 27, 14:07 MDT
Scheduled - Information Technology Services (ITS) will performing emergency maintenance on the Banner system from 9:30 p.m. on Tuesday, September 27 until 5:00 a.m. Wednesday September 28th.

Banner will not be available during the maintenance period. If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or support.msudenver.edu.

Fri 9/23/22 5:00 AM

Sep 23, 05:00 MDT
Completed - The scheduled maintenance has been completed.

Sep 22, 22:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 19, 16:21 MDT
Scheduled - MSU Denver ITS will perform Banner maintenance from 10:00 p.m. on Thursday 9/22/2022 until 05:00 a.m. on Friday, 9/23/2022. Banner Admin Pages, Self-Service, Banner Workflow, and Degree Works will not be available during the maintenance period.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

Thu 9/22/22 2:39 PM

Sep 22, 14:39 MDT
Resolved - The TDX team has resolved the issue. The client portal is back online.

Sep 22, 14:26 MDT
Investigating - The TDX team has reported that TDX is down. The client portal and the status page are currently not responsive. The TDX team is aware of this and is working to get it back online.

Thu 9/22/22 10:16 AM

Sep 22, 10:16 MDT
Resolved - Monitoring has been completed

Sep 21, 12:50 MDT
Update - The MSU Denver Canvas environment experienced an unplanned service interruption. Instructure Canvas has resolved the issue, however, Canvas is continuing to monitor to ensure there are no further service interruptions.

Sep 21, 12:47 MDT
Monitoring - The MSU Denver Canvas environment experienced an unplanned service interruption. Instructure Canvas has resolved the issue, however, Canvas is continuing to monitor to ensure there are no further service interruptions.

Fri 9/2/22 3:01 AM

Sep 2, 03:01 MDT
Completed - The scheduled maintenance has been completed.

Sep 1, 21:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 29, 08:28 MDT
Scheduled - Our Website hosting provider for www.msudenver.edu, healthcenter1.com, ready.msudenver.edu, sites.msudenver.edu, and heds365.org is performing data center maintenance for all hosted client websites in North America during a window of 9pm - 3am (mountain time) on September 1, 2022.

These websites maybe unavailable for up to 15 minutes during this scheduled maintenance window. If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or support.msudenver.edu.