Status of Critical Services

Visit https://msudenverits.statuspage.io/ for more details and to subscribe to email updates on service outages and scheduled maintenance.    
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  Are you unable to reach your Self Service menus from the Student Hub of Faculty and Staff Hub?

Single Sign-On Failed Error

ITS recently made and upgrade and some web addresses/URLs changed.  Those have been updated on the university website (Main Menu, Register, Apply for Graduation, etc.)

 Solutions:

1. If you are accessing these links from the MSU Denver Student Hub or Fac/Staff website directly and experiencing errors,  please clear your browser’s cache and cookies. 

Please visit our KBs on how to reset your browser here:

https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=20108

 

2. If you have saved bookmarks/favorites to these links in your browser, those old bookmarks will need to be deleted and then please access these spaces from the university website directly.  


3. Still having issues reaching the Self-Service sites? Please call us at 303-352-7548 or place a ticket here!

Canvas Status

A low percentage of our users are receiving 500 errors.
Wed 1/19/22 6:29 PM

Jan 19, 18:29 MST
Resolved - Our developers have implemented a fix for this, we will continue to monitor.

Jan 19, 17:53 MST
Update - Our developers have identified the issue and are looking into how to implement a fix for it.

Jan 19, 17:35 MST
Investigating - A low percentage of our users are receiving 500 errors when embedding in the rich content editor.

Canvas Catalog users hosted in the IAD North Virginia region may receive error messages when accessing Catalog.
Wed 1/5/22 9:58 AM

Jan 5, 09:58 MST
Resolved - This incident has been resolved.

Jan 5, 09:44 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 5, 09:27 MST
Investigating - Our team is currently investigating the cause of the issue.

Amazon Web Services (AWS) is currently experiencing an outage that is affecting some Canvas and Portfolium users hosted in the IAD (North American) region.
Wed 12/22/21 7:25 AM

Dec 22, 07:25 MST
Resolved - This incident has been resolved.

Dec 22, 06:53 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 22, 06:42 MST
Update - We are continuing to work on a fix for this issue.

Dec 22, 06:35 MST
Identified - The issue has been identified and a fix is being implemented.

Dec 22, 05:25 MST
Investigating - We are currently investigating this issue.

Amazon Web Services (AWS) is currently experiencing an outage that is affecting some Canvas users hosted in the PDX (North American) region.
Wed 12/15/21 9:25 AM

Dec 15, 09:25 MST
Resolved - This incident has been resolved.

Dec 15, 09:18 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 15, 09:03 MST
Update - We are continuing to investigate this issue.

Dec 15, 08:58 MST
Investigating - We are currently investigating this issue.

Some users hosted in our PDX region are unable to load images.
Tue 12/14/21 7:09 AM

Dec 14, 07:09 MST
Resolved - This incident has been resolved.

Dec 14, 06:54 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 14, 06:50 MST
Identified - The issue has been identified and a fix is being implemented.

Dec 14, 06:39 MST
Investigating - We are currently investigating this issue.

MSU Denver ITS Status Page RSS Feed

Websites hosting provider maintenance - up to 15 minute service interruption possible (9pm 1/20/2022 - 3am 1/21/2022)
Fri 1/21/22 3:00 AM

Jan 21, 03:00 MST
Completed - The scheduled maintenance has been completed.

Jan 20, 21:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 20, 08:23 MST
Scheduled - Our WordPress hosting provider for www.msudenver.edu, healthcenter1.com, ready.msudenver.edu, sites.msudenver.edu and heds365.org is performing data center maintenance for all hosted client websites in North America from 01/20/2022 9:00pm MT until 01/21/2022 03:00am.

During this window, these websites may be unavailable for up to approximately 15 minutes sometime during this scheduled outage window.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or support.msudenver.edu.

Digital Measures / Enrollment Verifications / Faculty/Staff Directory Service Interruption
Sun 1/16/22 9:03 AM

Jan 16, 09:03 MST
Resolved - This incident has been resolved.

Jan 16, 08:44 MST
Monitoring - At this time, MSU Denver is experiencing an unplanned service interruption impacting Digital Measures,Student Enrollment Verifications, and the MSU Denver Faculty/Staff Directory.

Technicians are aware of the issue and are working to resolve it as quickly as possible.

Banner Tax Phase 2 Maintenance 10:30pm 1/13/2022 - 6:00am 1/14/2022
Thu 1/13/22 11:00 PM

Jan 13, 23:00 MST
Completed - The scheduled maintenance has been completed.

Jan 13, 22:31 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 22, 15:25 MST
Scheduled - MSU Denver ITS will perform maintenance on the Banner from 10:30 p.m. on Thursday 1/13/2022 until 5:00 a.m. on Friday, 1/14/2022 for phase 2 tax compliance changes. Banner will not be available during the maintenance period.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

Database Security Patching (10:30pm 1/12/2022 through 5:00am on 1/13/2022)
Thu 1/13/22 1:09 AM

Jan 13, 01:09 MST
Completed - The scheduled maintenance has been completed.

Jan 12, 22:31 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 22, 15:51 MST
Scheduled - MSU Denver ITS will perform security related maintenance on several databases from 10:30 p.m. on Thursday 1/12/2022 until 5:00 a.m. on Friday, 1/13/2022. The components listed below will not be available during the maintenance period.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

LiquidFiles Service Interruption
Tue 1/11/22 2:49 PM

Jan 11, 14:49 MST
Resolved - This incident has been resolved.

Jan 11, 14:47 MST
Update - We are continuing to monitor for any further issues.

Jan 11, 13:37 MST
Update - We are have reboot the server and fix the issue.

Jan 11, 13:36 MST
Monitoring - At this time, the service is up and running as normal and has been fully restored.