Status of Critical Services

Visit https://msudenverits.statuspage.io/ for more details and to subscribe to email updates on service outages and scheduled maintenance.    
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  Are you unable to reach your Self Service menus from the Student Hub of Faculty and Staff Hub?

Single Sign-On Failed Error

ITS recently made and upgrade and some web addresses/URLs changed.  Those have been updated on the university website (Main Menu, Register, Apply for Graduation, etc.)

 Solutions:

1. If you are accessing these links from the MSU Denver Student Hub or Fac/Staff website directly and experiencing errors,  please clear your browser’s cache and cookies. 

Please visit our KBs on how to reset your browser here:

https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=20108

 

2. If you have saved bookmarks/favorites to these links in your browser, those old bookmarks will need to be deleted and then please access these spaces from the university website directly.  


3. Still having issues reaching the Self-Service sites? Please call us at 303-352-7548 or place a ticket here!

MSU Denver ITS Status Page RSS Feed

Banner & degreeworks outage
Wed 6/30/21 5:00 PM

THIS IS A SCHEDULED EVENT Jun 30, 17:00 MDT  -  Jul 1, 06:00 MDT

Jun 14, 08:51 MDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 14, 08:30 MDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 14, 08:29 MDT
Scheduled - We will be undergoing maintenance at this time for the fiscal year-end processes.

Degree Works Maintenance
Thu 6/3/21 10:55 PM

Jun 3, 22:55 MDT
Completed - The scheduled maintenance has been completed.

Jun 2, 14:37 MDT
Scheduled - The Degree Works Application (Degree Audit) will be unavailable from 10:00pm - 11:00pm on Thursday June 3rd for server maintenance. Degree Works will be unavailable during this time frame.

Emails going to Junk
Thu 5/27/21 4:52 PM

May 27, 16:52 MDT
Resolved - This incident has been resolved.

May 27, 08:43 MDT
Update - We are continuing to work on a fix for this issue.

May 26, 21:35 MDT
Update - We are continuing to work on a fix for this issue.

May 26, 19:50 MDT
Identified - The issue has been identified and a fix is being implemented.

May 26, 17:31 MDT
Investigating - We are currently investigating this issue.

Banner (SSB & Admin Pages) is very slow
Mon 5/24/21 11:13 AM

May 24, 11:13 MDT
Resolved - This incident has been resolved

May 24, 10:55 MDT
Investigating - We are currently investigating the issue of why Banner is being slow for many users.

Banner maintenance (quarterly upgrade)
Sat 5/22/21 1:58 PM

May 22, 13:58 MDT
Completed - The scheduled maintenance has been completed.

May 21, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 11, 11:38 MST
Scheduled - We will be undergoing maintenance at this time.

Canvas Status

Chat Support Unavailable
Wed 6/9/21 1:44 PM

Jun 9, 13:44 MDT
Resolved - This incident has been resolved.

Jun 9, 11:57 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 9, 11:23 MDT
Investigating - Our chat provider is currently experiencing a service disruption. Please reach us via Phone for the time being. We apologize for the inconvenience and will continue to provide updates on the incident here.

https://status.salesforce.com/generalmessages/709

Some US based users experiencing page errors when accesses Canvas.
Mon 6/7/21 9:29 AM

Jun 7, 09:29 MDT
Resolved - Our Devops team was able to quickly identify and resolve the issue. Users should be able to access Canvas.

Jun 7, 09:26 MDT
Investigating - Some users are getting a page error when trying to access Canvas. Our DevOps team is investigating the issue.

Some users are experiencing long load times or page time outs when accessing Canvas
Wed 6/2/21 11:23 AM

Jun 2, 11:23 MDT
Resolved - This incident has been resolved.

Jun 2, 11:20 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 2, 11:11 MDT
Investigating - We are currently investigating this issue.

Phone Support Unavailable
Wed 5/26/21 9:34 PM

May 26, 21:34 MDT
Resolved - This incident has been resolved.

May 26, 21:08 MDT
Monitoring - Our phone provider has implemented a fix, we will continue monitoring the results.

May 26, 21:02 MDT
Update - We are continuing to investigate this issue.

May 26, 20:48 MDT
Investigating - Our phone provider is currently experiencing a service disruption. Please reach us via LiveChat or via Email for the time being. We apologize for the inconvenience and will continue to provide updates on the incident here.

Some users are experiencing long load times or page time outs when accessing Canvas
Fri 5/14/21 9:56 AM

May 14, 09:56 MDT
Resolved - This incident has been resolved.

May 14, 08:34 MDT
Identified - The issue has been identified and a fix is being implemented.