Status of Critical Services

Visit https://msudenverits.statuspage.io/ for more details and to subscribe to email updates on service outages and scheduled maintenance.    
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  Are you unable to reach your Self Service menus from the Student Hub of Faculty and Staff Hub?

Single Sign-On Failed Error

ITS recently made and upgrade and some web addresses/URLs changed.  Those have been updated on the university website (Main Menu, Register, Apply for Graduation, etc.)

 Solutions:

1. If you are accessing these links from the MSU Denver Student Hub or Fac/Staff website directly and experiencing errors,  please clear your browser’s cache and cookies. 

Please visit our KBs on how to reset your browser here:

https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=20108

 

2. If you have saved bookmarks/favorites to these links in your browser, those old bookmarks will need to be deleted and then please access these spaces from the university website directly.  


3. Still having issues reaching the Self-Service sites? Please call us at 303-352-7548 or place a ticket here!

Canvas Status

Some users in the US region are unable to log into Canvas and are getting 500 errors
Fri 1/27/23 12:38 PM

Jan 27, 12:38 MST
Resolved - This incident has been resolved.

Jan 27, 12:32 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 27, 12:25 MST
Investigating - We are currently investigating this issue.

Some users in the US are getting 500 errors when attempting to access Canvas
Wed 1/25/23 7:10 AM

Jan 25, 07:10 MST
Resolved - This incident has been resolved.

Jan 25, 07:06 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 25, 07:00 MST
Identified - Our Engineering team is actively investigating and working to correct the 500 error. At this time users are still experiencing 500 errors and are unable to access Canvas.

Jan 25, 06:56 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 25, 06:48 MST
Identified - Our Engineering team is actively investigating and working to correct the 500 errors so users can access Canvas.

Some Users in the US region were getting errors and long load times when attempting to access Canvas
Mon 1/23/23 10:30 AM

Jan 23, 10:30 MST
Resolved - Users were getting long load times and 500 errors when attempting to access Canvas. During this time some users also experienced the inability to save or create content within their Canvas courses.

Some Users May Encounter Long Load Times While Accessing Canvas
Mon 1/16/23 7:37 PM

Jan 16, 19:37 MST
Resolved - This incident has been resolved.

Jan 16, 19:24 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 16, 19:18 MST
Identified - Our engineering team has alerted us to possible long load times for users. They have identified the cause and are currently working on a resolution.

Users were getting 404 errors when Accessing Canvas Student Eportfolios
Tue 1/3/23 10:00 AM

Jan 3, 10:00 MST
Resolved - Users were briefly getting 404 errors when attempting to access Canvas Student Eportfolios.

MSU Denver ITS Status Page RSS Feed

Banner Security patching - 10:00 p.m. 1/26/2023 through 2:00 a.m. 1/27/2023
Fri 1/27/23 2:00 AM

Jan 27, 02:00 MST
Completed - The scheduled maintenance has been completed.

Jan 26, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 25, 15:36 MST
Scheduled - MSU Denver ITS will perform maintenance on the Banner from 10:00 p.m. Thursday 1/26/2023 until 02:00 a.m. on Friday 1/27/2023 for security patching. Banner services will not be available during the maintenance period.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

Banner Maintenance (tax compliance) 10:00pm 1/19/2023 - 11:59pm
Thu 1/19/23 11:11 PM

Jan 19, 23:11 MST
Completed - the scheduled banner maintenance has been completed. If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

Jan 19, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 19, 10:17 MST
Scheduled - MSU Denver ITS will perform maintenance on the Banner from 10:00 p.m. to 11:59 p.m. on Thursday 1/19/2023 for tax compliance upgrades. Banner will not be available during the maintenance period.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

Banner Maintenance (tax compliance) 10:00pm 1/5/2023 - 1:00am 1/6/2023
Thu 1/5/23 11:48 PM

Jan 5, 23:48 MST
Completed - The Banner upgrade maintenance for Tax processing has been completed.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

Jan 5, 22:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 4, 16:29 MST
Scheduled - MSU Denver ITS will perform maintenance on the Banner from 10:00 p.m. on Thursday 1/5/2023 until 1:00 a.m. on Friday, 1/6/2023 for tax compliance upgrades. Banner will not be available during the maintenance period.

If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/.

Self-Service Banner Security Patching
Thu 12/29/22 11:59 PM

Dec 29, 23:59 MST
Completed - The scheduled maintenance has been completed.

Dec 29, 22:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 29, 21:18 MST
Scheduled - MSU Denver ITS will perform proactive security related maintenance on Banner Student Self-Service, Faculty Self-Service, and General Self-Service Applications from 10:00 p.m. through 11:59 p.m. on Thursday 12/29/2022 The components listed below will not be available during the maintenance period.

Banner Student - Select Record Processing Tasks Unavailable
Thu 12/22/22 10:26 PM

Dec 22, 22:26 MST
Resolved - This incident has been resolved.

Dec 22, 22:14 MST
Monitoring - A fix has been implemented and technicians are testing the solution to confirm that the issue has been resolved.

Dec 22, 20:27 MST
Identified - End of Term record processing is presently unavailable, preventing posting and updating of several fields including course grades and academic standing. A software defect has been identified as the potential root cause, and technicians are working to develop a mitigation plan at this time.