Enabling Third-Party Cookies in Firefox for YuJa


If third-party cookies are not enabled, users may be unable to watch and/or listen to media distributed via the YuJa Enterprise Video Platform (either via a web page containing a YuJa video or via Canvas). This document provides instructions on how to enable third-party cookies to prevent any potential issues when trying to access media.

Before you begin...

Save any open documents and close all applications before beginning as the last step will be to restart your computer.


  • Click on the three horizontal lines in the upper-right corner, then click Options.
  • Select Privacy.
  • Under "History", select Firefox will: Use custom settings for history.
  • From the expanded list under History, make sure the drop-down next to "Accept third-party cookies" is marked Never.
  • Then, click on the Exceptions… button on the right.
  • Type the YuJa site URL in the format of "https://msudenver.yuja.com/..." into the Address of Website field.
  • Click on Allow.
  • Click on Save Changes.
  • Restart your computer.


You should now be able to view YuJa videos that previously presented an error message that you needed to enable cookies to access.


Article ID: 128816
Thu 2/25/21 4:50 PM
Fri 5/14/21 3:24 PM