How do I sync my macOS login password with my MSU Denver account?

Overview

MSU Denver uses a tool called Jamf Connect to allow Students, Staff, and Faculty to sign into macOS computers. If you have been issued a macOS computer for your work, you may run into a situation in which you have changed your password for your Microsoft account(email, Canvas, etc...) but it has not updated(synced) with your macOS computer. This article will explain how to get those password synced.

Before you begin...

See if you can get signed into your computer using your old password. If this works, then please follow the steps below for Password syncing when logged in*.

If you do not remember your old password then please reach out to the Service Desk by submitting a ticket, or calling (303)352-7548 option 4.

*If your computer was deployed to you prior to 6/15/2024 and you remember your old password then please follow the steps for Password syncing when logged in - AD Bound.

Password syncing when logged in

Jamf Connect will use a couple different methods to notify you if your password is our of sync.

If you are logging in at the Entra ID login window(Microsoft SSO) and you enter your new password, you may see the following error.

At this screen enter your old password

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When you are logged into the computer and your passwords are out of sync then you will see a notification from Jamf Connect. Follow these steps to sync your password:

  1. Click the Sync button

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  1. If you do not see this notification, you can begin this process by clicking the Jamf Connect app in the menu bar, and selecting Connect.

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  1. Enter in your New Password and click Sign In

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  1. In the pop-up enter your Old Password and click Sync

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Once this has completed your passwords should be synced!

  • If you encounter any issues with the above steps you can manually change the password from System Settings as a last resort.
    1. Open the System Settings application and navigate to the Users & Groups pane.

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  1. Click the Information Icon for your account and click Change in the password field.

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  1. Follow the prompt: enter in your old password, and in the New Password field enter in your newest MSU Denver email password.
  2. Click Change Password and verify successful change by rebooting the computer and signing in with your new password.

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Password syncing when logged in - AD Bound

If your computer was deployed to you prior to 6/15/2024 then please follow these steps in lieu of the previous section.

  1. Reboot your computer
  2. Log in with your old password
  3. Connect your computer to the campus network with an Ethernet cable
  4. Log out of your account
  5. Log in using your new password
  6. Wait 5 to 10 minutes
  7. Reboot your computer, and verify that your are able to sign into your computer with your new password

Result

Your local macOS password is now synced with your MSU Denver Microsoft account.

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