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Welcome to the MSU Denver ITS Client Portal!

This portal hosts ITS client-facing operations, including ticketing, knowledge base, project management, and more!

  •   First time here? You can watch our how-to video below or review our Client Portal User Guides.
  •   Need to request service or report an incident?  View our Service Catalog to place your ticket. 
    •  Can't find the appropriate service to submit your request or report an issue? See our Get Help! options.
  •  Need to review your closed tickets in our old system? Review this article for instructions.

Roadrunner Safe Return Resources

ITS has created several resources to assist employees returning to campus from a fully-remote environment.
  • Do you need assistance setting up your office technology? Check the ITS Safe Return Schedule to see when ITS staff are scheduled to be in your area.
  • Not sure what to bring with you when returning to campus? Look over the RSR Workstation Checklist to be sure you don't miss anything.
  • Want help running meetings or classes with both in-person and remote participants? Browse our Hybrid Meeting Resources for tips and tutorials on hybrid working and learning.
This information is all part of the University's Safe Return to Campus initiative.

Contact the ITS Service Desk

  Phone / Remote support
  • Option 1:  Login/password Support
  • Option 2:  Canvas questions 
  • Option 3:  On-campus Classroom support
  • Option 4:  All other requests, incidents and follow-up on open/escalated tickets

    Phone Support Hours
  • Login Support: 24/7 availability
  • Canvas Support: 24/7 availability
  • Campus Classroom support: During scheduled classes
  • Escalated, on-campus Service Desk:
    Mon-Thurs 8:15-5pm, Friday: 10-5pm
  In-Person, Walk-Up Support

Full-service walk-up support is now available in West Classroom 243.

Summer Walk-in Hours: 

Mon-Thurs: 9am-4pm
Friday: 10am-4pm

You do not need an appointment to walk-in to WC 243 during the above hours.
Auraria Campus Maps

Note: Some scheduled appointments occur out of our AD 475 location at this time.
Existing ticket and confirmed appointment time are required at AD 475. 

Campus Computer Lab Hours

Summer 2021

Tivoli 225 M-R
8 a.m. – 6 p.m.
8 a.m. – 5 p.m.
Science 1058 M-R
8 a.m. – 9 p.m.
8 a.m. – 5 p.m.
Plaza 307 Currently closed 
West Classroom 244 Currently closed 
Administration 260 Currently closed

Client Portal Orientation Video