How do I sign up for Office 365 account recovery?

Overview

The first time you access your MSU Denver Office 365 email account using a Web browser, you will automatically be prompted to sign up for the new Office 365 account recovery system. You can also re-configure these settings at any time by directly accessing the sign-up page. (Skip to step 3 if you use this link).

Before you begin...

Please note, these instructions require you have a current, working password. If you do not have a working password, but have already signed up for the Office 365 account recovery system, please skip ahead to the Recovering your account section. If you are not signed up for account recovery and do not have a working password, please contact the MSU Denver ITS at 303-352-7548.

Instructions

1. Select the "Email (Office 365)" link available on either the Student Hub or the Faculty and Staff Hub.

2. After clicking the "Email (Office 365)" link, the following screen will display. Click the Next button to begin the process.

3. The Office 365 account recovery system allows you to use either your phone or email to verify your account. Select the authentication method you prefer. (Please note that you will need to select at least one method.)

4. If you select the Authentication Phone option in Step 3 above, you will see the following screen. Enter your phone number and click either the text me or call me button depending on how you prefer to receive the verification code – via a text message or a phone call.

5. If you selected the call me option, you should see the following screen and receive a phone call with your verification code. Enter the code in the verification code text box and click the verify button.

6. If you selected the text me option, you should see the following screen and receive a text message with your verification code. Enter the code in the verification code text box and click the verify button.

7. If you selected the Email authentication method in Step 3 above, the following dialog box will display. Enter your alternative (non-MSU Denver) email address and click the email me button to continue.

8. You should receive a verification code via the email address you entered. Enter the code in the verification code field and click the verify button.

 

Result

You will have successfully added a recovery account to your MSU Denver Office 365 account. 

Details

Article ID: 120668
Created
Wed 11/18/20 12:30 PM
Modified
Sat 8/28/21 9:42 PM