How do I install software on an MSU Denver Mac computer using Self Service?


Not to be confused with Self Service BannerJAMF Self Service is a feature included on all MSU Denver-managed Apple devices that allow users to install, update, and uninstall pre-approved applications without requiring ITS support or intervention. This article will walk you through installing software through this tool.

How to Access Self Service

  1. Open Spotlight Search.
    Spotlight search window and magnifying glass

    Note: If you do not have the app installed on your MSU Denver computer, please contact the ITS Service Desk.

  2. Search the term Self Service and open the Self Service app. (The app as an MSU Denver logo.)

    Open Self Service app from Spotlight Search


How to Install a Software Application

  1. In Self Service, use the search bar to look for your desired app (you can also scroll through the list to locate it).
    Self Service app main screen
    Note: The software listed in your Self Service may not match the above software list. 
  2. Search for the name of the app you want to install in the search field (you can also scroll through the list to locate it).
    Once you've found the app you're looking for, click the Install button.

    Searching and installing Yuja app as an example
  3. Observe installation progress bars and notification settings,  as the application installation completes.
    Installation progress bar.       Notification settings of installed app

How to Install an OS version upgrade

Major version upgrades to MacOS are installed via Self Service when you are ready to do upgrade. ITS recommends upgrading your device to the latest major version available in Self Service. Please note that the latest operation system version available in Self Service may lag behind the latest version available by Apple, per our internal release schedule. For more information on our device upgrade schedule, please review How are operating system updates performed on MSU Denver computers?

1. Search the name of the OS version you want to install or the term Updates in the Self Service search field.  You may also navigate to the Updates heading in the left-hand navigation menu. The OS version available for upgrade will show the Install button under their icon. 

Searching for OS updates

Note:  If your Mac is already has the latest version available to MSU Denver, the icon will show Reinstall. No upgrade action is needed on you device.

2. Recommended:  Before starting an OS upgrade, back up any local data that is important to you. If you need assistance using OneDrive for Business, please contact our service desk or submit a request for help here: One Drive for Business - Get Support

3. Prepare to start the upgrade which can take up to 60-90 minutes to complete. Your device will reboot in this process and won't be usable as the upgrade installs.​​​​​​
    a.  If you are on a laptop, connect your laptop to a power adapter / docking station.
b.  Click the Install button under the operating system app in Self Service to start the upgrade.
    c.  Enter your login credentials to authorize the install when prompted.
    d.  Observe progress bars and notifications. Do not interrupt the upgrade or disconnect your device from its power source.

More Information

Once installed, some software titles may require connection GlobalProtect VPN service for licensing. For more information on GlobalProtect, please see What is GlobalProtect? For help connecting the GlobalProtect client, please see How do I connect to GlobalProtect via the client?


You have successfully started the installation of your desired software. Note that different apps will have different installation times, and some may require you restart your computer. You can continue to use your computer while the installation runs.

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Article ID: 120979
Mon 11/23/20 11:19 AM
Tue 1/2/24 9:05 AM