What is MSU Denver's phone system?

MSU Denver’s unified communications solution is comprised of a VoIP ((Voice over Internet Protocol) telephone system and Polycom phones. This solution leverages Microsoft’s Skype for Business (S4B), integrating the telephone system with multiple Office 365 components. Key features include:

  • Make and receive business calls in the office, at home, or on the road using your phone, PC, or mobile device.
  • Never miss a call with call forwarding and simultaneous ringing. Set up forwarding rules so your calls can go with you anywhere. Even forward calls to colleagues or to voicemail.
  • Search for MSU Denver colleagues in the Skype directory. Then connect, communicate, and collaborate without sacrificing security.
  • Receive your voice mail messages in your MSU Denver email Inbox.
  • Control your inbound communications with presence. Easily block all incoming communication except from those you specifically indicate.

Who can use the phone system?

MSU Denver Faculty and Staff.

How do I request access to the phone system?

ITS activates network jacks for telephones and to connect to the Internet and MSU Denver's network. Installation of network jacks is completed by Auraria Higher Education Center (AHEC) Facilities Services. 

If you want to have a network jack activated, please contact the ITS Helpdesk at 303-352-7548 or submit a Network Jack request/installation request If you need to have a network jack installed, please submit a work order with AHEC Facilities Services by selecting the Telecomunications Work Requests link on the AHEC iServiceDesk webpage.

How do I access the phone system?

All MSU Denver faculty and staff members will receive either the Polycomm VVX 311 or 411 phone. The phone models are basically the same except the VVX 411 has a color display and 12 line keys and the VVX 311 has a monochrome display and 6 line keys. Please use the information below for the VVX 311 as well as the VVX 411 telephones.


Article ID: 121215
Mon 11/30/20 2:53 AM
Sat 2/27/21 2:41 PM