Web Browser Reset (clear cache & cookies) - Edge


The Chrome web browser routinely saves components of websites to your local machine. This is intended to speed up web browsing by preventing websites from reloading common resources (like banners and icons) every time a page is loaded, but sometimes this can cause a website to function incorrectly because it's storing outdated content. The reset process described in this article can resolve these issues by removing those "cached" items, prompting your browser to download the most recent content from websites.

Before you begin...

Save your work and close all applications, as this process will require you to restart your computer.


  1. Click the Menu button (three lines) in the upper right corner of Edge browser, then click the History button (clock).  Alternatively, you can go to the following URL in Edge:  edge://settings/clearBrowserData
  2. Click on History.
  3. Click on Clear History or the Trash Can icon.
  4. Select "All Time" for Time range (required)
  5. Check the following options (you may have to scroll to see all these options):
    • Browsing History
    • Download history
    • Cookies and other site data
    • Cached images and files
    • Autofill form data (includes forms and cards)
    • Site Permissions
    • All data from the previous version of Microsoft Edge
    • Media Foundation data

Clear browsing Data settings

  1. Click the Clear Now button.
  2. Close the Edge browser.
  3. Restart your computer (mandatory).


Single Sign-On Failed Error Solution

If you continue to have get the Single Sign-On Failed Error after clearing your Cache and Cookies. Please follow the instructions below:

  • Open Windows Settings
  • Click on Accounts
  • Click on Access work or school
  • Click on your MSUDenver email
  • Click Disconnect

  • Clear browser with steps 1-8 above


Your web browser should now be reset. You should open the website that was experiencing issues.

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Article ID: 128209
Wed 2/17/21 1:12 PM
Wed 9/28/22 11:06 AM