Web Browser Reset (clear cache & cookies) - Edge


The Chrome web browser routinely saves components of websites to your local machine. This is intended to speed up web browsing by preventing websites from reloading common resources (like banners and icons) every time a page is loaded, but sometimes this can cause a website to function incorrectly because it's storing outdated content. The reset process described in this article can resolve these issues by removing those "cached" items, prompting your browser to download the most recent content from websites.

Before you begin...

Save your work and close all applications, as this process will require you to restart your computer.


  1. Click the Menu button (three lines) in the upper right corner of Edge browser, then click the History button (clock).
  2. Click on History.
  3. Click on Clear History.
  4. Check the following options:
    • Browsing History
    • Cookies and saved website data
    • Cached data and files
    • Download history
    • Autofill data
    • Media Licenses
    • Website permissions
  5. Click the Clear button.

    Edge History settings
  6. Close the Edge browser.
  7. Restart your computer.


Your web browser should now be reset. You should open the website that was experiencing issues.

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Article ID: 128209
Wed 2/17/21 1:12 PM
Fri 7/23/21 11:46 AM