The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Microsoft 365, or Outlook problems. If the Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support.
Quick Information
VENDOR: Microsoft
PRODUCT: Support and Recovery Assistant
VERSION: Installer Version 17.04949.9
LICENSE TYPE: N/A
REQUIRES VPN: N/A
PLATFORM: Windows 8, Windows 8.1, Windows 10, Windows 11.
Who is licensed to use Microsoft Support and Recovery Assistant (SaRA)?
No license is required to use Microsoft Support and Recovery Assistant (SaRA).
How do I request access to Microsoft Support and Recovery Assistant (SaRA)?
Microsoft Support and Recovery Assistant (SaRA) is available to all users on their MSU Denver issued PC laptops through Software Center. Microsoft Support and Recovery Assistant (SaRA) is not available for Mac. However, the Outlook for Mac scenario in the app can troubleshoot some issues that occur on your Mac even though the app is installed on a Windows PC.
How do I access Microsoft Support and Recovery Assistant (SaRA)?
Microsoft Support and Recovery Assistant (SaRA) can be installed from Software Center.
If you experience trouble installing the application, you receive license errors, or you feel it is not running correctly, please submit a Software Issues & Errors request.