How do I print / copy / scan in a general computer lab?

Overview

This article provides instructions for printing, copying and scanning in a MSU Denver general computer lab. These are open-access computer labs across campus. For an updated list of labs and hours, see Student Computer Labs FAQ.

Before you begin...

• Make sure you are in a general computer lab and not a departmental computer lab. See the link above for more information.
• You must be a registered MSU Denver student to use the general computer labs. If you are not registered for classes in the current term, you may not be eligible for the automatic $25 print credit.
• You have your campus ID badge or know your NetID and password. you will need this to log in to the multi-function printers.

Quick Links

How do I print?

How do I copy?

How do I scan?

Troubleshooting

Report an Issue

How do I print?

Printing from a computer in the lab

1. From the lab computer, send your print job to GEN-LAB-PRINT.
2. At the printer, log in by swiping your campus ID badge to the left of the screen OR by pressing the keyboard button and entering your NetID and password.
3. Tap Print Release.
4. Select your jobs.
5. Tap Print.

How to print from a personal computer

1. From your personal computer, connect to the MSUDenver Wi-Fi network, NOT MSUDenver-Guest.
2. In your web browser, navigate to: https://print.msudenver.edu
3. Log in with your MSU Denver NetID and password.
4. Click Web Print and Submit a job.
5. Select GEN-LAB-PRINT from the list of printers.
6. Follow the prompts to upload your document and submit your job.
7. Follow the directions to the left starting at Step 2 to release your job.

How do I copy?

1. At the machine, log in by swiping your campus ID badge to the left of the screen OR by pressing the keyboard button and entering your NetID and password.
2. Tap Access Device.
3. Tap Copy.
4. Insert your originals in the document feeder or place them on the scanner glass.
5. Set your preferences and tap Start.

How do I scan?

1. At the machine, log in by swiping your campus ID badge to the left of the screen OR by pressing the keyboard button and entering your NetID and password.
2. Tap Scan to OneDrive if necessary.
3. Set your preferences and change your filename if desired.
4. Insert your originals in the document feeder or place them on the scanner glass.
5. Tap Start.
6. Scan more pages if necessary.
7. Tap Finish.
8. For first time users: go to your MSU Denver email and follow the prompts to authorize PaperCut access to your OneDrive account.
9. For returning users: scans will be available directly in your OneDrive folder under OneDrive MSU Denver / Scans for PaperCut MF /

Scan to USB also available via the Access Device menu.

Troubleshooting

My print job is not showing up when I go to release my job on the printer

Ensure the following:

• You are logged into the computer with the same account you are logging into the printer with.
• If you are using your campus ID badge to log in, try logging in with your NetID and password instead.
• You have sent your print job to GEN-LAB-PRINT from your computer and nothing else.
• You receive a message that your job was submitted and is being held for release (This means it was successful).
• Check the label of the printer you are it. If you do not see the words GEN-LAB-PRINT, you may be at the wrong printer.
• You are in a general computer lab and not a departmental computer lab. See Student Computer Labs FAQ for the current list.

If you have followed all these steps and still do not see your job, follow the instructions at the end of this article to Report an Issue.

I released my job but nothing came out

Check to see if the printer is in an error state. Ask a lab technician for assistance.

I didn't receive any confirmation email or I don't see my scans in my OneDrive

Make sure you've followed the steps above to authorize PaperCut to access your OneDrive. After you click the link in your email to authorize, ensure that you are logged in with the correct MSU Denver Microsoft account. The authorization prompt will list your email address at the top. If you think you may have authorized the wrong account and you did this recently, you may be able to click the link again and re-authorize your account using the correct credentials. You may also try and de-authorize your account and authorize again. To do this:

1. Visit https://myapps.microsoft.com/ in a web browser on your computer.
2. Search for PaperCut MF on the apps list or in the search bar.
3. Click the three dots next to the PaperCut MF app.
4. Click Manage your application.
5. On the following page click Revoke Permissions and confirm by clicking Revoke on the prompt.
6. Wait one hour before taking any further action.
7. Try to complete a scan job again and re-authorize your account.

I received one or two failure emails for my scans

Try the action again and follow the instructions at the end of this article to Report an Issue.

The scan file is low quality or grainy

Change the settings before scanning and raise the resolution to a higher DPI.

After I send a print job from my computer, I receive a "Printer Status not available message

This is normal and a known issue with Xerox machines.

My ID badge will not scan and I do not hear any audible beeps from the machine

• If your ID badge does not work on door access readers either, it may be damaged. Contact AHEC Access Control to receive a new ID badge.
• If your ID badge does work on door access readers, then something may be wrong with the printer. Follow the instructions at the end of this article to Report an Issue.

I do not have my ID badge and I cannot log in with my username and password

• Ensure you are using your most up-to-date network password and it is not expired. This can be tested by logging into a shared lab computer and then logging into a web service such as email. Sometimes the cloud and on-premise passwords are out of sync. PaperCut uses the on-premise password (same as logging into a shared lab computer).
• If you tried too many times to log in with an incorrect password, your account may be locked out. Wait 15 minutes and try again.
• If you still experience issues, contact the Service Desk or fill out a Login Support (Single Sign-On) Request.

I do not like using OneDrive, can I just use scan to email instead?

In the effort to eliminate all possible security flaws, we have begun to phase out scan to email. Scan to OneDrive is a much more secure system. It also gives us the ability to scan larger files which was not possible with scan to email and was a constant problem.

Report an issue

Contact the MSU Denver ITS Service Desk at (303) 352-7548 or submit a Printer Support Request. Be sure to include the following information on the front of the printer with the MSU Denver logo: Virtual Queue and Device Name when making your request.