Student Labs FAQ

How do I save my work?

It is recommended that you bring a USB flash drive. If you do not have one, you may e-mail the document to yourself or save it on the temporary I: Drive. The I: Drive is for student use and is erased on a weekly basis. Also, keep in mind that any documents on the I: drive can be viewed, modified, or deleted by another user.

What should I do if my computer is frozen?

Press Ctrl + Shift + Esc simultaneously to open the Windows Task Manager. Highlight the application that is frozen or waiting, (usually the very top item in the list) and click on the End Task button. You will lose any unsaved work. If this doesn't work, please see a lab technician for assistance. ​​​​​​

What computer labs have DVD or CD-RW drive?

All MSU Denver computers come equipped with DVD/CD-ROMS.

What computer labs have scanners?

All labs have scanners.

Can I print in the Computer Labs?

All computer labs support black and white printing; All labs are equipped with an HP LaserJet 9050DN black and white printer. Select labs are equipped with HP Color LaserJet Printers.

Can I print in color in the Computer Labs?

Some computer labs are equipped with color printers in addition to their standard black and white printers.

Labs equipped with HP Color LaserJets:

  • AD260
  • PL307
  • SI1058
  • SI1048
  • SS119
  • TV225
  • WC244

What is the PaperCut pop-up window on my screen?

The PaperCut window displays the balance and the print cost per page of the document. The balance begins at $25 and depletes every time you accept the print cost in order to process your document. Black and white printing is $.05 per printed page and color printing is $.10 per printed page.

Detailed information on PaperCut and Metro Print can be found here.

Does my print credit from last semester roll over into the next semester?

The print credit from previous semester does not roll over into the next semester. Each student will receive $25.00 in print credit at the beginning of their next registered semester. The complete printing services policy can be found here.

Can I get a print refund if my documents didn’t print correctly?

This is determined on a case by case basis. Your account will be reviewed by a lab supervisor and credited the necessary amount.

How do I add more print credit funds to my account?

View our knowledge base article How do I add printing funds to Lab Print?

Where are the Pay Stations located?

The pay stations are located in West Classroom 244, South Classroom 103, Science Bldg. 1058, Plaza Bldg. 307 and Tivoli 225

May I bring food and drinks into the Computer Lab?

No, foods and drinks are not permitted inside any of the computer labs. All foods and drinks should be placed on the drink cart located outside of the entrance of every computer lab. Please see our general policies and guidelines.

How may I retrieve an item lost in the computer labs?

The computer labs are NOT responsible for lost or stolen items. If you have lost an item during the current week, return to the computer lab that the item was lost and ask a Lab Tech to check the lost and found. Items left in the lost and found at the end of the week are brought to the Auraria Campus Lost and Found. The Campus Lost and Found is located in Tivoli Suite 250 (the Information Desk where Student IDs are issued). Please see our general policies and guidelines for further information.


Article ID: 121654
Thu 12/3/20 5:24 PM
Sat 2/27/21 2:16 PM