Printer Support

Support on for networked departmental printers

Information Technology Services (ITS) provides support for networked Multi-Function Printers (MFP), often leased from Lewan or Ricoh.    

Support ITS provides:

  • Installing department printers on MSU Denver computers.
  • Troubleshooting errors on an MSU Denver computer or printer that is preventing successful printing.
  • Granting access to departmental staff who manage their printer's address book and printing codes.
  • Configuring and maintaining the network jacks your departmental printers connect to.
  • Once your department has set up a lease with Lewan, please fill out this request to have ITS configure your leased printer settings before the printer is delivered to you. 

Support Xerox or Ricoh provides when you lease a printer:

  • Ink/toner replacements
  • Repair on physical hardware malfunctions

Personal computers:

  • Networked printers cannot be installed on personal devices, only MSU Denver-owned devices.
How Install a Xerox printer on your MSU Denver device

Leased Xerox machines are available for self-installation via directory printing without needing to contact ITS for assistance:
How do I add a directory printer to my MSU Denver Windows computer?
How do I add a directory printer to my MSU Denver Mac computer?

For all other printer installations at this time, please use this request form for assistance.

Support on non-networked printers ("desktop printers") or personal printers

ITS provides limited, best-effort connectivity support for non-networked or personal printers.

Best-effort support:

  • Desktop printers cannot be enabled for wireless printing (this is a security protocol).  However, ITS can assist with driver installations via a USB cable connection.
  • ITS will provide best-effort to install a home printer driver on an MSU Denver computer.
  • ITS does not provide hardware maintenance or ink for printers (unless it's a computer lab). 
     
Requirements
  • Printer Support is designed for employees or students unable to connect to a printer from an MSU Denver computer. 
  • To request printer support, select Open a Ticket on the top of this page or call us at 303-352-7548.   Please have the names of printers (if known), locations, any error messages handy when you make your request here or over the phone.
What to expect

 ITS will will work with you via remote session to address your needs or escalate your request or incident to the appropriate teams for resolution. 

 
Open a Ticket

Related Articles (1)

Details

Service ID: 46045
Created
Thu 10/1/20 7:04 PM
Modified
Wed 3/16/22 8:29 AM
Catalog Visibility (what users can use/see this service in the Client Portal?)
Internal: Only for ITS use
Restricted: access restricted to ITS and another group
Unrestricted: All users can access
Unrestricted