Services A-Z (89)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access to a Tier 2 Migrated (Blackboard to Canvas) Course

AppXtender: Create New or Modify Existing Application

AV Equipment for teaching and recording

B

Banner Account Request (Basic access)

Banner Enhancement Request

Banner Workflow Modifications

Blackboard Archive File Request

C

Canvas Additional Sandbox Courses request

Canvas Course Reset

Canvas NEW Third Party Software Integration request

Canvas Non-Banner course shell creation

Citrix Virtual Lab

Classroom / Conference Room Training Request

Classroom, Lab, or Conference Room design consultation

Computer Lab Remote Access Tool (LabStats)

Course Level LTI integration Specific Integration

D

Data Center Storage Services

Data Center Tours

Departmental Phone Requests

Desk phone or Skype for Business app - Report an Issue

Digital Sign Requests

DNS requests

Duplicate ID Management in Banner

E

Electronic Recycling & Hardware Decommissioning

Elevated (Administrative) rights request on an MSU Denver computer

Employee Separation

Enterprise Application Services

Enterprise Data Warehouse (EDW)

Expanded Banner Access/Permissions Request

G

General Support - I Don't See What I Need

GlobalProtect (VPN) access request

H

Hardware Requests

I

IT Project Request

IT Training, Consulting, or Other Purchase Request

L

Laptop & Peripheral Equipment Checkout (short term)

Laptop Cart Reservation

Login Support (Single Sign-On)

Lost or Stolen computer / device

M

Microsoft Teams - Report an issue

Microsoft Teams for teaching and learning (class Teams)

Microsoft Teams Live Meetings set-up assistance

Mitel (ShoreTel) Call Center System Support

Multifactor Authentication (MFA) support

Multimedia Digitization Request

N

NetID and/or Display Name Change

Network drive access and permission modifications

Network Jack activation/installation

New Leased Departmental Printer Setup

O

Office 365 Distribution Group Request

OneDrive assistance

Online Tutoring

Oracle password reset

P

Personal Faculty/Staff website (sites.msudenver.edu)

Phone Extension requests for employees

PJOBSUB / TJOBSUB access

Printer Support

Q

Qualtrics Survey Transfer

R

RAVE Emergency Alerts

Report a hardware issue with an MSU Denver device

Report a Wired Network Issue

Report an issue connecting to MSU Denver wireless networks

Report an Issue or Something Broken

Report an issue with a Student Health Center system

Report an IT Security Issue

Request a LiquidFiles secure email account

Request access or changes to a Student Health Center system

Request an Instructional Computing Environment (ICE) for a class

Request assistance with email or shared calendars

S

Salesforce Marketing Cloud

Shared Mailbox Creation and Delegate Access

SharePoint Sites (Intranet)

Software Issues & Errors

Software Request for Personal Devices (Students)

Software Requests for Employees (Licensing & Installation for Desktop or Cloud Applications)

Spam/Phishing email reporting

Spreadsheet Server Access

Student Lab Printing (PaperCut)

Student Success Collaborative (SSC) Navigate

T

TeamDynamix Administration Requests

Third-Party Data Integration with Banner

U

University Website (www.msudenver.edu)

Urgent: Classroom / Conference Room Issues (on-campus)

V

Virus/Malware reporting and removal

VPN (GlobalProtect) issue

W

Walk-up Services

Watermark Faculty Success (formerly Digital Measures)

Workday Launch Support

Workstation Move & Set-up Support

Y

YuJa Assistance