What is it?
The Remote Access Tool is used to connect to select MSU Denver lab computers via the remote desktop protocol from your computer at home. This service form is intended for people that are experiencing issues connecting to campus resources via the Remote Access Tool, but are unable to call in for support. Please note that the fastest support route is to call our ITS Service Desk 24/7 at 303-352-7548 during M-F business hours.
For more information and instructions, please see our article, What is the Computer Lab Remote Access Tool?
Who can request this?
Current students can utilize this service.
Requirements
Please ensure you meet the system requirements. You will need Global Protect, a supported operating system and browser, and the Microsoft Remote Desktop Client.
Please include your availability for a follow-up.
What to expect
You will receive an email to schedule a screen-share. The technician will ask you to share your screen through the support portal at https://remote.msudenver.edu/