Please use one of the following service offerings to request assistance with the support, custom development, or the configuration/release of Enterprise Applications that support the University's administrative operations or strategic initiatives:
Request a New Feature, Functionality, or Configuration Change
Request a new feature or functionality of an Enterprise Application.
Request Account Access or Privileged Account Permissions
Employees, Contractors, and Contingent workers may request access or expanded permission to an Enterprise Application.
Request Temporary Expanded Permissions in a Non-Production Environment
Request access or expanded permission to a Non-Production Enterprise Application Environment.
Request a Security Role or Permissions Audit
Request a security role or permissions audit.
Reporting Request
Request to view/modify and existing report or data set, or request access to download or connect business intelligence software to information collected by an Enterprise Application.
Request General Support for an Enterprise Application
Request general support for an Enterprise Application.
Integrations Request
Request a new integration or modification to an existing integration.
Report an Issue with a Enterprise Application
Report an enterprise application issue.
Software Release Planning
Request SaaS testing, change and training planning services for a business process, changes that require multiple feature, or configuration requests.
Current University faculty, staff, and student employees.
Please provide as much detail as possible. You may attach images or files to your ticket.
Once ITS receives your ticket, we will notify you if we have any questions. You will be updated throughout the process and again once your request has been completed.