For single sign-on issues, please call us at 303‑605‑7000 (option 4).
Phone support is available 24/7 and is always the fastest way to get login help.

If you cannot call from any phone, please submit this form.
Please note: Requests submitted here are only reviewed during Monday – Friday on-campus business hours, so calling is strongly recommended.

After receiving your request, we will still need to verify your identity to confirm you are the account holder.

We will never ask for your password, and we will never send password resets by email or other digital channels. We also cannot assist with MFA changes unless we can verify we are speaking directly with the MSU Denver account owner.

⚠️ Important Information

Below you must choose one of the available options so our team can verify your identity before providing login support.

In person support is available at the Jordan Student Success Building (JSSB 130A) at the IT Services walk up desk during the following hours:
Monday-Thursday: 8:15am-4:45pm
Friday: 9:30am-4:45pm.

If you are unable to complete any of these options, please select "None" and provide as much information as possible.

We understand that some login issues may prevent access to a working phone or authentication device and you may be unable to call from another phone. In these cases, please enter the personal email address you used when applying to MSU Denver and/or the email address(es) you set up for password recoevery.

For account security, we can only communicate with the personal email address(es) that we can verify we have on file for you