Client Portal Frequently Asked Questions
How will I submit requests to ITS in this new portal?
All tickets will be created by finding the service you need in the catalog and using its intake form (red button) to create a ticket. Additionally, our Service Desk team remains available by phone to initiate request or incident tickets with youat 303-352-7548.
Can I still create a ticket by emailing support@msudenver.edu?
No, requests or incidents must be submitted via the TeamDynamix Service Catalog or by calling our Service Desk. However, once a ticket is created, you can reply to ticket notification emails to update your ticket with comments.
Do I need to connect to GlobalProtect (VPN) to access any part of the Client Portal or to submit requests?
No, you can reach this portal and submit requests from any network connection and easily from mobile devices.
Does TeamDynamix support Project Management?
Yes, it’s not only a ticketing tool but also allows for transparent project management.
Who is using TeamDynamix to manage projects currently?
Right now, the ITS Project Management and operational teams are using TeamDynamix to support the Banner Self Service 9 upgrade and several internal technology projects. You can view the TDX-Implementation project page on the portal now.
How do I request a project once TeamDynamix is live?
You will be able to submit an ITS Project Request from the Service Catalog and we will provide a quick link to that service on the Client Portal home page.
Is the project management tool available to departments outside of ITS?
At the moment it is limited to ITS projects as we complete implementation, but we are excited to share more about the tools and possible uses outside of ITS in the coming months!