Client Portal User Guides

Guides for using the MSU Denver IT Services Client Portal to submit tickets, request services, view Knowledge Base articles, and more.

Articles (9)

Pinned Article Client Portal & TeamDynamix FAQs

Common questions for transitioning to this new support portal

How do I add Articles and Services to my Client Portal Favorites?

If you find yourself regularly referencing a Knowledge Base article or using a specific service, you can add it to your favorites in the Client Portal to quickly access it in the future.

How do I search the Knowledge Base?

There are multiple ways to find content in the Knowledge Base.

How do I search the Service Catalog?

There are multiple ways to find information and services in the Service Catalog.

How do I submit a Ticket in the Client Portal?

There are multiple ways to submit a ticket in the Client Portal.

How do I view my Tickets in the Client Portal?

You can use the Client Portal to view, comment on, or update your existing ticket requests.

How do I withdraw or cancel a Ticket in the Client Portal?

Tickets can be withdrawn through the Client Portal if you no longer need work done on an open ticket.

How do I see my old tickets in the former ticketing system?

Learn how to access our old ticketing system, FootPrints, to review your old tickets.

What browser and OS combinations are supported in the Client Portal?

Learn what browsers and operation systems are supported for use on this Client Portal