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Common questions for transitioning to this new support portal

There are multiple ways to submit a ticket in the Client Portal.

You can use the Client Portal to view, comment on, or update your existing ticket requests.

Tickets can be withdrawn through the Client Portal if you no longer need work done on an open ticket.

There are multiple ways to find information and services in the Service Catalog.

There are multiple ways to find content in the Knowledge Base.

If you find yourself regularly referencing a Knowledge Base article or using a specific service, you can add it to your favorites in the Client Portal to quickly access it in the future.