How do I install software on an MSU Denver Windows computer using Company Portal?

Overview

The Company Portal is an application that allows MSU Denver faculty, staff and students to install pre-approved software on University-managed Windows computers. To request a new application, submit a Software Request for Employees.

Before you begin...

Ensure the following:

  • Your computer is managed by MSU Denver ITS: this article does not apply to personal computers.
  • You are using a Windows computer: this article only applies to Windows users. Mac users should refer to How do I install software on an MSU Denver Mac computer using Self Service+?
  • Your computer is connected to the Internet: you are NOT required to be connected to the GlobalProtect VPN in order to install apps from the Company Portal but you may need to be on the GlobalProtect VPN (or alternatively, hard-wired on campus) to use certain software that requires a license after it has been installed.

Instructions

  1. Open the Company Portal from the Start menu.
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  2. Click Apps in the left-hand navigation menu.
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  3. Here you will find all the applications available to you.
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  4. To search for an app, use the search bar.
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  5. To install an app, click on its icon and click Install.
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  6. The install progress will show on the app's page as well as the Downloads & Updates page in the menu.
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Result

The app you selected will be installed.

Troubleshooting

If you encounter issues in this process, try installing the application again, reboot your computer and contact the ITS Service Desk at (303) 605-7000 or report an issue with the Software Issues & Errors incident form.

A note about primary users

In an older system, computers were assigned a "primary user" based on the person that logged into it most frequently. When a primary user is assigned, it prevents anyone else but that person from installing software from Company Portal. As of the Summer of 2024, primary users are no longer assigned and any computers provisioned going forward are done so without any user affinity. That said, some computers that were provisioned before this date may still have a primary user assigned and it may not match the actual person using the computer. If you find that Company Portal is not working for you, this may be the case. Contact ITS to have it fixed.

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