Stop! Before you submit a project request, please read the following:
How do I know if I have a project to submit? What doesn't count as a project?
- Business-as-usual activities (BAU)
- Low-effort ad-hoc requests
- Services
- Break/fix
- Communication
- Configuration (Low Level of Effort)
- Software requests
- Hardware requests
If your request falls under one of the above categories, please revisit the Client Services portal to find the appropriate ticket request.
What is a project?
A Project is a task undertaken to create, deliver, or implement a unique deliverable or other solution which has specific, agreed-upon constraints (including scope, resources, budget, and timeline). A project should have the following characteristics:
- It is temporary in nature:
- A definite start date.
- A definite end date.
- It has a defined scope:
- The result to be achieved.
- The work that must be done to meet that result.
- Specifications about project goals, features, functions, tasks, deadlines, deliverables, and cost.
- It has defined resources:
- People, capital, and/or material goods that are required for the successful completion of the project.
- It must be vetted and approved via the project intake process.
What do I need to submit a project request?
To submit a project request, you will need the following information:
- Executive sponsor
- Desired timeline
- Description of the problem you're trying to solve
- Business objectives
- Any other information you can provide to help ITS understand the project. This can include...
- Risks
- Benefits
- Business requirements
- Other dependant projects
- etc.
How does a project request become a project?
All submissions will go through the following process.
- A project request will be reviewed to determine if your problem constitutes a project. If your submission is deemed not a project, we will provide you with the best path forward, which may include submitting a ticket to a different area.
- Go through the Discovery process with the help of a Technical Business Analyst, you, and additional staff in ITS, depending on the project subject matter.
- Added to the project processing workspace.
- Categorized into the following:
- Critical Service and Compliance Projects
- Institutional Priorities (i.e. 2030 Strategic Plan)
- Divisional / Departmental Strategic Goals
- General and Non-Critical Service Projects
- Prioritized based on the category (see above), timeline, risks, budget, and staffing.