Microsoft Teams - General Support

New Teams for a New Year!

New Teams icon Already familiar with Microsoft Teams?  Microsoft has released a major update to Teams that IT Services has released to our campus community on January 2, 2024.  This go-live date was selected to avoid potential impact on classes while still giving faculty and staff time to adjust to the new experience.  Find details here: FAQ: New Microsoft Teams App (January, 2024)


What is Microsoft Teams?

Microsoft Teams is the hub for team collaboration in Microsoft 365 that integrates the people, content, and tools your team needs to be more engaged. Its functions include video conferencing, individual and group chat, telephony, and integration with other Microsoft 365 apps to provide calendar management, file storage and sharing, and more.

Who can use Microsoft Teams?

Microsoft Teams is available to all active MSU Denver students, faculty, and staff.

How do I access Microsoft Teams?

If the Microsoft Teams app is installed on your computer, you can open it like any application. Microsoft Teams is installed on all MSU Denver computers.

There is also a web version of Microsoft Teams, though it does not have as many features as the app version. It can be accessed by logging in to your Microsoft 365 account through, then selecting Teams from the upper-left navigation menu.

How do I use Teams?

Request Support

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Learn about Microsoft's New Teams version and how to update to it.


Service ID: 46012
Thu 10/1/20 7:04 PM
Wed 1/3/24 2:24 PM
Catalog Visibility (what users can use/see this service in the Client Portal?)
Internal: Only for ITS use
Restricted: access restricted to ITS and another group
Unrestricted: All users can access