What is it?
ITS supports the ACD Call Center System for Enrollment Services and IT Services. Use this service to request any administrative changes or support on the tools within the Mitel environment.
Who can request this?
Current MSU Denver Mtel call center agents or supervisors can submit this request.
Requirements
For the agents or supervisors submitting the request, please include the Mitel component affected by your request, a detailed description, and your Mitel user extension.
What to expect
ITS will review your request and reply with any questions and to make a plan for implementing the changes with you.