Please Note: The Call Center System used by certain MSU Denver departments is currently transitioning from Mitel to 8x8. While this transition is ongoing, this service will be used to handle support requests for both platforms. When requesting support, please specify if your department has already been transitioned to 8x8.
What is it?
ITS supports the ACD Call Center System for Enrollment Services and IT Services. Use this service to request any administrative changes or support on the tools within the 8x8 environment.
Who can request this?
Current MSU Denver 8x8 call center agents or supervisors can submit this request.
Requirements
For the agents or supervisors submitting the request, please include the 8x8 component affected by your request, a detailed description, and your 8x8 user extension.
What to expect
ITS will review your request and reply with any questions and to make a plan for implementing the changes with you.