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Mitel (ShoreTel) Call Center System Support
What is it?
ITS supports the ACD Call Center System for Enrollment Services and IT Services. Use this service to request any administrative changes or support on the tools within the Mitel
Canvas Non-Banner course shell creation
Request a Canvas course shell for a non Banner CRN course. ... What is it?
Canvas courses can be utilized for non-course related activities (e.g. replacement for Blackboard Organizations).
Who can request this?
Faculty and Staff (non-student employees
Canvas Additional Sandbox Courses request
Request additional Learning Management System (Canvas) Sandbox courses for course development. ... What is it?
Every full-time faculty/staff member has been provided 5 initial Sandbox courses for developing courses. You can request additional sandbox courses for early course development as
Qualtrics Survey Transfer
What is it?
Qualtrics Research Suite is a web-based survey and analytics research tool. Use this request form if you need to have a survey transferred from a former employee to your Qualtfics
iClicker Student Resources
How do students obtain iClicker hardware for use?
Students can purchase iClickers at the Tivoli Station Bookstore. For additional information please visit: https://tivolistation.bncollege.com
VPN (GlobalProtect) issue
IT Service, report an issue connecting to Secureaccess.msudenver.edu. This service can also be used to request access to internal resources via VPN.
Who is this for?
Current staff, faculty and
Report a Wired Network Issue
IT Service, report an issue connecting to the network while connected to a wall jack.
Who is this for?
Current staff, faculty and students can request this service.
What to Expect
An ITS
How do I log in to the RAVE Mobile Safety system?
Overview
This article will show you how to log in to the RAVE Mobile Safety system that is used for alerts on campus. The RAVE dashboard allows users to view what contact methods they have
How do I share media from YuJa?
Overview
This article provides step-by-step instructions for retrieving a direct link to media content in YuJa for sharing with other users.
Before you begin...
You will want to log in to
How do I request a Canvas Global Announcement?
Overview
Canvas allows global messages to be set at the top of the front page for all users. This feature can be used to provide students, faculty, and staff updates related to academic topics. As
Network drive access and permission modifications
What is it?
Employees can ask for access to Network File shares such as their departmental drives (Y Drive) or other drives that are used to share files across departments such as the U Drive
PJOBSUB / TJOBSUB access
to download /edit / upload files. Select departments also have secured directories.
Use this request form to:
Request PJOBSUB/TJOBSUB access for a new employee
Request a PJOBSUB/TJOBUB
Classroom, Lab, or Conference Room design consultation
What is it?
This service request form is intended to get connected with Learning Spaces team to provide recommendation on technology upgrade in classroom, lab or conference rooms. Technology
Data Center Tours
Instructors can request a tour of the MSU Denver data center for their class. ... group size and timing will need to be discussed in order to follow proper health and safety guidelines.
Who can request this?
Faculty may request this service for their class(es).
Requirements
Canvas Course Management FAQ
Communication tutorials page.
Can I set up a personal pronoun in Canvas?
Yes! Instructions can be found on the Canvas knowledgebase.
Can I modify my notification preferences?
Yes! Details can be found on the Canvas knowledgebase.