How do I recover my MSU Denver Office 365 account?

Overview

After you’ve signed up for the Office 365 account recovery system, if you forget your password or need to change it, you can reset your password using the following steps.

Before you begin...

  • Make sure you know your MSU Denver email address.Your MSU Denver email address is your NetID followed by the MSU Denver domain. "netid@msudenver.edu".
  • Make sure your account is active. If you are a student, your account will automatically be deactivated after three consecutive semesters that you do not attend classes.
  • You must have previously signed up for the Office 365 account recovery program. This is required for all users when they first log in.
  • Note the phone numbers and email addresses listed in your student records (a.k.a. the Student Hub/Banner Self-Service) are not the same as the phone numbers and email addresses listed in your Office 365 account recovery settings.

Instructions

  1. Follow the link to the Microsoft Online Password Reset Tool (you can also use the Forgot my password link when logging in to your email, seen below).


     
  2. The following dialog box will display. Enter your MSU Denver NetID in the User ID text box. Then, enter either the displayed characters or the words from the audio recording in the verification text box.

  3. If you set up your phone as your preferred contact method when you enrolled in the Office 365 account recovery system, the following screen will display. Enter the verification code that you receive and follow the on-screen steps to reset your password.


     
  4. If you set up your email as your preferred contact method, the following screen will display. Enter the verification code that you receive and follow the steps to on-screen steps to reset your password.

Result

You will have a new password set for your MSU Denver Microsoft Account and be able to login to the system again.

Details

Article ID: 120697
Created
Wed 11/18/20 4:55 PM
Modified
Fri 2/26/21 7:31 PM