Multifactor Authentication (MFA) support

What is it?

Notice: MFA prompts from the Microsoft Authenticator app will require number matching beginning Feb. 27. If you use the recommended Microsoft Authenticator app, make sure you know what to expect and you're up to date before these changes go live.

Multi-Factor Authentication (also known as MFA or 2-step authentication) is an account security feature which allows enrolled users to better protect their MSU Denver NetID by requiring additional authentication steps when logging in, such as approving a push notification on a smartphone or entering a code received from a phone call. All MSU Denver user accounts have MFA applied to their account.

Please visit our KB articles on common MFA how-to's:

You may submit a request here for questions about your verification options (phone call, Authentication app, physical fob) and for assistance configuring any of those methods and your backup methods.

If you have lost or broken your verification device and cannot authenticate or cannot call us for support,  use this service: Login Support

Who can request this?

All MSU Denver students, staff, and faculty can request support with their MFA settings here. 


No special requirements. Using this form assumes you can fully-authenticate but you want help with making authentication method changes or have general questions about MFA.

What to expect

Our IT Service Desk will reach contact you during our business hours to offer support (M-F 8a-5pm). Tickets submitted via this form outside of these office hours will be handled on the next business day.

Request MFA Support


Service ID: 45990
Thu 10/1/20 7:04 PM
Sat 11/25/23 3:21 PM
Catalog Visibility (what users can use/see this service in the Client Portal?)
Internal: Only for ITS use
Restricted: access restricted to ITS and another group
Unrestricted: All users can access