Services A-Z (88)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access to a Tier 2 Migrated (Blackboard to Canvas) Course

This form is to request access to a Tier 2 migrated course selected by your Chair. If you are not sure if your course is part of the Tier 2 migration please contact your Department Chair. Once this form is filled out you will gain access to your migrated content within Canvas to be used for course development.

AppXtender: Create New or Modify Existing Application

Existing application owners can request to create a new application or modify an existing application within Banner Document Manager (AppXtender).

AV Equipment for teaching and recording

Request audiovisual equipment and support services for teaching and learning.

B

Banner Account Request (Basic access)

Employees request basic (read-only) access to the Banner 9 administrative environment (for employees only).

Banner Enhancement Request

Request an enhancement or change to a SSB or Banner Module (Banner Student, HR, Financial Aid, Finance, Payroll, Accounts Receivable, General).

Banner Workflow Modifications

Business process owners can request changes to current Banner Workflows.

Blackboard Archive File Request

Request a Blackboard Archive File after the decommissioning of Blackboard Learn.

C

Canvas Additional Sandbox Courses request

Request additional Learning Management System (Canvas) Sandbox courses for course development.

Canvas Course Reset

Faculty can request that their Canvas course be entirely reset (erased including all student data).

Canvas NEW Third Party Software Integration request

Request a NEW Learning Management System (Canvas) integration with a third-party tool to support teaching and learning.

Canvas Non-Banner course shell creation

Request a Canvas course shell for a non Banner CRN course.

Citrix Virtual Lab

Students can use many software titles virtually on their own computer.

Classroom / Conference Room Training Request

ITS support to orient faculty on the technology tools in on-campus classrooms

Classroom, Lab, or Conference Room design consultation

Consult with ITS to design technology-enhanced learning and meeting spaces

Computer Lab Remote Access Tool (LabStats)

Students can remotely access and use MSU Denver Computer Lab machines from their personal computer.

Course Level LTI integration Specific Integration

Request Course Level LTI integration Specific Integration for specific publisher vendors that are course level integrations with Canvas and require ITS to complete configuration steps on-behalf of the faculty member.

D

Data Center Storage Services

Request data restoration from network drive data backup (not individual client devices) or storage volume increase.

Data Center Tours

Instructors can request a tour of the MSU Denver data center for their class.

Departmental Phone Requests

Request conference phone, new main line number, delegate changes to main line numbers (SLAs), auto-attendant set-up, and voicemail configuration

Departmental Printer Requests

Acquire, configure, install, or move departmental printers

Desk phone or Skype for Business app - Report an Issue

Seek help signing into your desk phone or report other questions or issues you are having with your phone.

Digital Sign Requests

Request a new digital sign for your department or request changes to your current sign(s).

DNS requests

Request for DNS changes (static IPs, etc.)

Duplicate ID Management

Submit Duplicate IDs generated in Banner that need to be deactivated.

E

Electronic Recycling & Hardware Decommissioning

Request the coordination of e-recycling and surplus of old equipment

Elevated (Administrative) rights request on an MSU Denver computer

Request access to tools that allow your user administrative privileges on your MSUDenver asset

Employee Separation

Supervisors submit notification of a separating FTE or student employee so HR and ITS can conduct proper off-boarding.

Enterprise Data Warehouse (EDW)

Request Access to the Enterprise Data Warehouse reporting environment.

Event Livestreaming

Request to live-stream a campus event or presentation to broadcast to remote viewers.

Expanded Banner Access/Permissions Request

Supervisors can request specific permissions within Banner systems for their employees including AppXtender access and specific security classes in Banner Admin Pages.

F

FormSite

FormSite is an online software tool that allows for digital forms to be published online.

G

General Support - I Don't See What I Need

Can't find the service you need? Have a technical question? Use this request form!

GlobalProtect (VPN) access request

Request access to utilize the MSU Denver VPN

H

Hardware Requests

Computing technology requests for faculty, staff, student employees and students

I

IT Project Request

Submit a project proposal that requires IT support.

IT Training, Consulting, or Other Purchase Request

Request purchase of IT training or IT consulting services. All purchases will be reviewed by IT.

L

Loaner laptops (short-term)

Students, faculty and staff my check-out laptops and other technology peripherals on a short-term basis, per current ITS inventory.

Login Support (Single Sign-On)

ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.

Lost or Stolen computer / device

Report a lost or stolen MSU Denver device to ITS.

M

Microsoft Teams - Report an issue

Report technical issues using Microsoft Teams on your device.

Microsoft Teams for teaching and learning (class Teams)

Request assistance creating and managing a Microsoft Team for class lectures and collaboration

Microsoft Teams Live Meetings set-up assistance

Schedule and present a Microsoft Teams Live Meetings for large webinars and presentations

Mitel (ShoreTel) Call Center System Support

Request changes or support with the configuration of ShoreTel services

Multifactor Authentication (MFA) support

Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.

Multimedia Digitization Request

This service is for faculty who need to request physical-format video be converted to digital format.

N

NetID and/or Display Name Change

Request a change to your NetID or display name due to legal name changes.

Network drive access and permission modifications

Employees can request access to their department's network drives. Supervisor and drive owners request access changes.

Network Jack activation/installation

Request a consultation to expand the wired network to a new location. (Faculty/Staff only)

O

Office 365 Distribution Group Request

Request assistance creating or managing your distribution group in Office 365/Outlook

OneDrive assistance

Request assistance configuring or using OneDrive for Business.

Online Tutoring

MSU Denver has contracted with TutorMe to provide 24/7 virtual tutoring to supplement existing internal academic support available through the Tutoring Center, Writing Center, and Math Tutor Lab.

Oracle password reset

Request a password reset for your Oracle user account: ODBC connections in Access, Spreadsheet Server or SQL Developer

P

Personal Faculty/Staff website (sites.msudenver.edu)

Request to create a Faculty/Staff personal website on our sites.msudenver.edu platform utilizing WordPress

Phone Extension requests for employees

Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.

PJOBSUB / TJOBSUB access

Request PJOBSUB/TJOBSUB directory access or a password reset.

Printer Issues & Errors

Report a printing issue (faculty and staff)

Q

Qualtrics Survey Transfer

Request a survey transfer from a separated employee's account.

R

RAVE Emergency Alerts

Request assistance managing your RAVE emergency alert settings

Report a hardware issue with an MSU Denver device

Report hardware issues with MSU Denver assets and accessories.

Report a Wired Network Issue

Report any problems accessing the network from an existing wired connection.

Report an issue connecting to MSU Denver wireless networks

Report any problems accessing the wireless network, including wireless coverage issues or poor performance

Report an Issue or Something Broken

If something is not working properly or you're experiencing an unexpected interruption to one of our services, you're in the right place and we'll do our best to help get you back up and running.

Report an issue with a Student Health Center system

Report an issue with Health Center-specific software, systems, and devices

Report an IT Security Issue

Submit any non-emergency information security issues, questions, or concerns here

Request a LiquidFiles secure email account

LiquidFiles is an email service that allows for secure transmission of sensitive data.

Request access or changes to a Student Health Center system

Changes or requests to a Health Center-specific software, systems and devices. Health Center employees only.

Request an Instructional Computing Environment (ICE) for a class

Faculty can request a virtual environment for delivering their courses.

Request assistance with email or shared calendars

Report an issue with an email or calendar service.

Request for Service - Strategy and Marcom

Request service/project support in the areas of marketing, communications, digital web services, photography, and advertising.

S

Salesforce Marketing Cloud

Learn about this digital marketing platform and if it fits your business needs.

Shared Mailbox Creation and Delegate Access

Request a shared mailbox that multiple people can manage; request permission changes to current Shared Mailboxes.

SharePoint sites - Report an issue

Report login issues to a SharePoint site or errors using SharePoint.

Software Issues & Errors

Request assistance troubleshooting software failures, configuration issues, and error messages.

Software Request for Personal Devices (Students)

Students can request MultiSim and LabVIEW to be installed on personal devices.

Software Request for University Devices

Request software for a faculty/staff computer, classroom computer or a student computer lab.

Spam/Phishing email reporting

Report a spam or phishing email

Spreadsheet Server Access

Request assistance with Spreadsheet Server, including new-user setup and installation.

Student Printing Accounts (PaperCut)

Request support with printing in a lab or managing account balances

Student Success Collaborative (SSC) Navigate

Information and assistance on the SSC Navigate desktop and mobile app for staff, faculty, and students.

T

TerminalFour Password Reset

Password reset request for T4 web content editors

Third-Party Data Integration with Banner

ITS can assist with integrations between Banner systems/data and third-party web services.

TimeClock Plus Support

Get help adding a new supervisor to Timeclock time entry service.

U

University Website (WordPress on www.msudenver.edu)

Report issues or ask questions with maintaining the new University Website.

Urgent: Classroom / Conference Room Issues (on-campus)

Report technology issues in a classroom that affect teaching and learning success.

V

Virus/Malware reporting and removal

Have your computer checked out and cleared of viruses or malware infections.

VPN (GlobalProtect) issue

Report an issue utilizing the VPN (GlobalProtect)

W

Walk-up Services

This service is only to be used when you are physically present at our Walk-up Service Desk in West Classroom 243.

Y

YuJa Assistance

Request assistance installing or using the Yuja media platform.