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Mitel (ShoreTel) Call Center System Support
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request changes or support with the configuration of ShoreTel services
Oracle password reset
  1. Services
  2. Administrative & Business Applications
  3. Banner
Request a password reset for your Oracle user account: ODBC connections in Access, Spreadsheet Server or SQL Developer
Computer Lab Remote Access Tool (LabStats)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Students can remotely access and use MSU Denver Computer Lab machines from their personal computer.
Urgent: Classroom / Conference Room Issues (on-campus)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Report technology issues in a classroom that affect teaching and learning success.
Multifactor Authentication (MFA) support
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
Phone Extension requests for employees
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Report a hardware issue with an MSU Denver device
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Report hardware issues with MSU Denver assets and accessories.
Citrix Virtual Lab
  1. Services
  2. Hardware, Software & Printing
  3. Software
Students can use many software titles virtually on their own computer.
Login Support (Single Sign-On)
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.
RAVE Emergency Alerts
  1. Services
  2. Email & Calendar
Request assistance managing your RAVE emergency alert settings
Lost or Stolen computer / device
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Report a lost or stolen MSU Denver device to ITS.
Salesforce Marketing Cloud
  1. Services
  2. Email & Calendar
Learn about this digital marketing platform and if it fits your business needs.
Microsoft Teams for teaching and learning (class Teams)
  1. Services
  2. Teaching, Learning & Classrooms
Request assistance creating and managing a Microsoft Team for class lectures and collaboration
Workday Launch Support
  1. Services
  2. Administrative & Business Applications
  3. Workday
Get Workday support from HR, Finance, and ITS.
Desk phone or Skype for Business app - Report an Issue
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Seek help signing into your desk phone or report other questions or issues you are having with your phone.