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Request changes or support with the configuration of 8x8 services

Identity and access management is a service provisioned via SaaS partner Sailpoint using its product IdentityNow.
At the end of Phase 1, this service assigns birthright access and permissions to certain applications.
Birthright means that by the nature of belonging to an organization or being in a role, predefined access and permissions are granted.
The system also automate the provisioning of access and permissions to many applications via APIs or Web Service Calls.

In its final implementation (after Phase 3 or 4) this service will allow users and supervisors the ability to request access and permissions.

Request a password reset for your Oracle user account: ODBC connections in Access, Spreadsheet Server or SQL Developer

Report technology issues in a classroom that affect teaching and learning success.

Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.

Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.

Report hardware issues with MSU Denver assets and accessories.

ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.

Request assistance creating and managing a Microsoft Team for class lectures and collaboration

Learn about this digital marketing platform and if it fits your business needs.

Report a lost or stolen MSU Denver device to ITS.

Request assistance managing your RAVE emergency alert settings

Seek help signing into your desk phone or report other questions or issues you are having with your phone.