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Services or Offerings?
Desk phone or Skype for Business app - Report an Issue
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Seek help signing into your desk phone or report other questions or issues you are having with your phone.
Phone Extension requests for employees and student employees
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Departmental Phone Requests
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request conference phone, new main line number, delegate changes to main line numbers (SLAs), auto-attendant set-up, and voicemail configuration
Multifactor Authentication (MFA) support
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
Oracle password reset
  1. Services
  2. Administrative & Business Applications
  3. Banner
Request a password reset for your Oracle user account: ODBC connections in Access, Spreadsheet Server or SQL Developer
Login Support (Single Sign-On)
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.
Request assistance with email or shared calendars
  1. Services
  2. Email & Calendar
Get assistance with errors affecting your email or calendars!
Student Lab Printing (PaperCut)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Request support with printing in a lab or managing account balances
Workday Support
  1. Services
  2. Administrative & Business Applications
  3. Workday
Get Workday support from HR, Finance, and ITS.
(Retired) Citrix Virtual Lab
  1. Services
  2. Hardware, Software & Printing
  3. Software
NetID and/or Display Name Change
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Request a change to your NetID or display name due to legal name changes.
Electronic Recycling & Hardware Decommissioning
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Request the coordination of e-recycling and surplus of old equipment
Laptop & Peripheral Equipment Checkout (short term)
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Students, faculty and staff may check-out laptops and other technology peripherals on a short-term basis, per current ITS inventory.
Printer Issues & Support
  1. Services
  2. Hardware, Software & Printing
  3. Printers
Get support to successfully print to campus printers from an MSU Denver computer.
Software Request for Employees (Licensing & Installation for Desktop or Cloud Applications)
  1. Services
  2. Hardware, Software & Printing
  3. Software
Engage with ITS to renew or procure cloud-hosted applications or locally-installed software on faculty/staff computers, classrooms or labs.