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Services or Offerings?
Urgent: Classroom / Conference Room Issues (on-campus)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Report technology issues in a classroom that affect teaching and learning success.
Virus/Malware reporting and removal
  1. Services
  2. Information Security
Have your computer checked out and cleared of viruses or malware infections.
DNS requests
  1. Services
  2. Network & Wireless
Request for DNS changes (static IPs, etc.)
NetID and/or Display Name Change
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Request a change to your NetID or display name due to legal name changes.
YuJa Assistance
  1. Services
  2. Teaching, Learning & Classrooms
Request assistance installing or using the Yuja media platform.
RAVE Emergency Alerts
  1. Services
  2. Email & Calendar
Request assistance managing your RAVE emergency alert settings
New Leased Departmental Printer Setup
  1. Services
  2. Hardware, Software & Printing
  3. Printers
If your department has ordered a new leased printer, submit this request to prepare for the configuration by ITS.
Student Lab Printing (PaperCut)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Request support with printing in a lab or managing account balances
Departmental Phone Requests
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request conference phone, new main line number, delegate changes to main line numbers (SLAs), auto-attendant set-up, and voicemail configuration
Phone Extension requests for employees
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Shared Mailbox Creation and Delegate Access
  1. Services
  2. Email & Calendar
Request a shared mailbox that multiple people can manage; request permission changes to current Shared Mailboxes.
Workday Launch Support
  1. Services
  2. Administrative & Business Applications
  3. Workday
Get Workday support from HR, Finance, and ITS.
Printer Support
  1. Services
  2. Hardware, Software & Printing
  3. Printers
Get support to successfully print to campus printers from an MSU Denver computer.
Account (NetID) Life-Cycling Support
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Students or staff that receive a notice their account will be deactivated can reach out for support and to ask further questions
Login Support (Single Sign-On)
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.