Search19 Results

Lookup Category Clear Category
Services or Offerings?
Departmental Phone Requests
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request conference phone, new main line number, delegate changes to main line numbers (SLAs), auto-attendant set-up, and voicemail configuration
Phone Extension requests for employees
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Electronic Recycling & Hardware Decommissioning
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Request the coordination of e-recycling and surplus of old equipment
Duplicate ID Management in Banner
  1. Services
  2. Administrative & Business Applications
  3. Banner
Submit Duplicate IDs generated in Banner that need to be deactivated.
Classroom / Conference Room Training Request
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
ITS support to orient faculty on the technology tools in on-campus classrooms
Employee Separation
  1. Services
  2. User Accounts & Access
  3. Employee Permissions & Transitions
Supervisors submit notification of a separating FTE or student employee so HR and ITS can conduct proper off-boarding.
Laptop Cart Reservation
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Faculty can request Windows laptop carts for class teaching needs.
Oracle password reset
  1. Services
  2. Administrative & Business Applications
  3. Banner
Request a password reset for your Oracle user account: ODBC connections in Access, Spreadsheet Server or SQL Developer
Lost or Stolen computer / device
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Report a lost or stolen MSU Denver device to ITS.
Urgent: Classroom / Conference Room Issues (on-campus)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Report technology issues in a classroom that affect teaching and learning success.
RAVE Emergency Alerts
  1. Services
  2. Email & Calendar
Request assistance managing your RAVE emergency alert settings
Multifactor Authentication (MFA) support
  1. Services
  2. User Accounts & Access
  3. Login & NetID Support
Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
Desk phone or Skype for Business app - Report an Issue
  1. Services
  2. Communication & Collaboration
  3. Phones & Voicemail
Seek help signing into your desk phone or report other questions or issues you are having with your phone.
Elevated (Administrative) rights request on an MSU Denver computer
  1. Services
  2. Hardware, Software & Printing
  3. Hardware
Request access to tools that allow your user administrative privileges on your MSUDenver asset
Student Lab Printing (PaperCut)
  1. Services
  2. Teaching, Learning & Classrooms
  3. Classrooms & Labs
Request support with printing in a lab or managing account balances