If something is not working properly or you're experiencing an unexpected interruption to one of our services, you're in the right place and we'll do our best to help get you back up and running.
Computing technology requests for faculty, staff, student employees and students
Can't find the service you need? Have a technical question? Use this request form!
ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.
Employees request basic (read-only) access to the Banner 9 administrative environment (for employees only).
Supervisors can request specific permissions within Banner systems for their employees including AppXtender access and specific security classes in Banner Admin Pages.
Submit a project proposal that requires IT support.
Request access to utilize the MSU Denver VPN
Request software for a faculty/staff computer, classroom computer or a student computer lab.
Report an issue with an email or calendar service.
Request access to tools that allow your user administrative privileges on your MSUDenver asset
Request an enhancement or change to a SSB or Banner Module (Banner Student, HR, Financial Aid, Finance, Payroll, Accounts Receivable, General).
Request a change to your NetID or display name due to legal name changes.
Report hardware issues with MSU Denver assets and accessories.
Employees can request access to their department's network drives. Supervisor and drive owners request access changes.
Supervisors submit notification of a separating FTE or student employee so HR and ITS can conduct proper off-boarding.
Request assistance troubleshooting software failures, configuration issues, and error messages.
Request a shared mailbox that multiple people can manage; request permission changes to current Shared Mailboxes.
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
Students can use many software titles virtually on their own computer.
Report an issue utilizing the VPN (GlobalProtect)
LiquidFiles is an email service that allows for secure transmission of sensitive data.
Request PJOBSUB/TJOBSUB directory access or a password reset.
Acquire, configure, install, or move departmental printers