Popular Services
Can't find the service you need? Have a technical question? Use this request form!
Engage with ITS to renew or procure cloud-hosted applications or locally-installed software on faculty/staff computers, classrooms or labs.
Computing technology requests for faculty, staff, student employees and students
ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.
Supervisors submit notification of Leaving or Moving employee or student employee so HR and ITS can conduct proper off-boarding or reassignment.
Employees request basic (read-only) access to the Banner 9 administrative environment (for employees only).
If something is not working properly or you're experiencing an unexpected interruption to one of our services, you're in the right place and we'll do our best to help get you back up and running.
Request assistance with the support, upgrade, patching, custom development, or the configuration/release of Enterprise Applications that support the University's administrative operations or strategic initiatives.
Request a change to your NetID or display name due to legal name changes.
Get support on your Sponsord Project administration questions or issues from our SPAC team.
Students can use their own devices to remotely access applications available in MSU Denver computer labs.
This service is for a student hoping to earn course credit from their relevant work experience/background. Target course(s) in which they feel they hold mastery/competency need to be identified, and this also ultimately involves approval from the department chair or faculty expert who would be grading the final portfolio.
Request a shared mailbox that multiple people can manage; request permission changes to current Shared Mailboxes.
Request access to tools that allow your user administrative privileges on your MSUDenver asset
Supervisors can request specific permissions within Banner systems for their employees including AppXtender access and specific security classes in Banner Admin Pages.
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Report hardware issues with MSU Denver assets and accessories.
Get support to successfully print to campus printers from an MSU Denver computer.
Request assistance managing your RAVE emergency alert settings
Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
If the Registrar's Office doesn't have your transcripts on file, even though you sent them, use this form to request a deeper dive to locate the transcript.
Get assistance with errors affecting your email or calendars!
Faculty can request that their Canvas course be entirely reset (erased including all student data).