Get support setting up your mutli-factor authentication settings for the first time or if you cannot authenticate due to a lost, changed or broken multi-factor authentication device.
Employees request basic (read-only) access to the Banner 9 administrative environment (for employees only).
Supervisors submit notification of a separating FTE or student employee so HR and ITS can conduct proper off-boarding.
ITS provides assistance to students and employees who need help setting up their accounts for first use, or resolving a login problem to an MSU Denver computer or web service.
Report technical issues using Microsoft Teams on your device.
Request phone numbers for new employee(s); get voicemail help or delegate updates for current extensions.
Employees can request access to their department's network drives. Supervisor and drive owners request access changes.
Request assistance configuring or using OneDrive for Business.
Supervisors can request specific permissions within Banner systems for their employees including AppXtender access and specific security classes in Banner Admin Pages.
LiquidFiles is an email service that allows for secure transmission of sensitive data.
Report a lost or stolen MSU Denver device to ITS.
Report login issues to a SharePoint site or errors using SharePoint.
Request a change to your NetID or display name due to legal name changes.
Request a shared mailbox that multiple people can manage; request permission changes to current Shared Mailboxes.
Report an issue with an email or calendar service.
Changes or requests to a Health Center-specific software, systems and devices. Health Center employees only.
Request an enhancement or change to a SSB or Banner Module (Banner Student, HR, Financial Aid, Finance, Payroll, Accounts Receivable, General).
Report an issue with Health Center-specific software, systems, and devices
Submit a project proposal that requires IT support.
Request a password reset for your Oracle user account: ODBC connections in Access, Spreadsheet Server or SQL Developer
Request assistance creating or managing your distribution group in Office 365/Outlook
Information and assistance on the SSC Navigate desktop and mobile app for staff, faculty, and students.
Request access to tools that allow your user administrative privileges on your MSUDenver asset
Business process owners can request changes to current Banner Workflows.
Request a survey transfer from a separated employee's account.